SmileDirectClub Outlook Employee Reviews

The people I work with and the positive environment.

Review from HR Dept

Being able to help others

Review from Marketing Dept

Talking to my team mates and developing skills

Review from Finance Dept

Making a customers dream come true

Review from Sales Dept

Learning SO MUCH about the new. You an have your plate full, and your calendar stretched, but you are being challenged in growth as our company is so new. If you are not INSPIRED by growth, you are in the wrong business.

Review from Sales Dept

Leading my teams to reach their highest potential

Review from Engineering Dept

Our culture and atmosphere. We always have fun!

Review from HR Dept

Response from SmileDirectClub

We're happy to hear you're having fun working at SmileDirectClub!

Coworkers and general office space

Review from Marketing Dept

Response from SmileDirectClub

We're so happy to hear that!

We get to change people's lives for the better!

Review from Sales Dept

Response from SmileDirectClub

We're all about making people smile. :) Thank you!

I am most happy at work when I know I have helped a customer or helped my co-works and manager accomplish our tasks or goals

Review from Sales Dept

Response from SmileDirectClub

This is awesome -- we love how passionate our team members are about assisting our customers through their journey. We appreciate your support.

the ability to make a difference and increase the amount of smiles

Review from Sales Dept

Making an impact on a customer's personal confidence and growing the careers of my team

Review from Sales Dept

Knowing that I and my team have made a difference. Feeling rewarded when you see someone smile for the first time.

Review from Operations Dept

Making a difference and educating customers.

Review from Sales Dept

I value my teams desire to create new smiles that people with love and feel more confident.

Review from Sales Dept

Getting the opportunity to help change customers lives and to provide for my family while doing so

Review from Sales Dept

i have the luxury of working remotely , so im always happy "at" work :) but honestly its productive and can be rewarding. there is no "slow " days and I like that

Review from Customer Support Dept

What we do as a company.. We make the world a better place

Review from Sales Dept

seeing my coworkers every day

Review from Sales Dept

Being able to make a difference in people's lives

Review from Sales Dept

What's going wrong is the leadership and management levels in between. This is a dead end job as their is no growth without being related or friends with management. They will find ways to push you out.

Review from Sales Dept

The company is corrupt 1000000% to it's customers AND employee's.

Review from Customer Support Dept

the lack of ethical practices, the poor treatment of employees, favoritism, lack of work/life balance, benefits, pay

Review from HR Dept

We work at a fast pace. Communication is key to keeping everyone on the journey together. There's a balance between over-communicating and not communicating enough of the right info at the right time.

Review from Operations Dept

Response from SmileDirectClub

Communication is certainly important, and we want to ensure that our team members feel well informed and heard. Thank you for your awesome feedback!

TREAT EVERYONE THE SAME ITS NOT HARD TO DO.

Review from Product Dept

Response from SmileDirectClub

We agree -- we certainly want every team member at SDC to feel equally valued and appreciated. We couldn't do what we do without our amazing team. If you'd like to speak further, please reach out to [email protected].

The “sales” aspect and being punished for people not having money on them that day after offering a “free” everything, also being told what to do constantly no matter what you’re doing at that moment, and hours being taken away and false info from the beginning

Review from Sales Dept

Response from SmileDirectClub

We're concerned to see this. We certainly understand the nature of sales, and we want our sales team members to feel supported and comfortable with the expectations placed on them. We hope you will reach out to your leaders and people support.

some managers don't know how to recognize people that really deserve recognition. Sometimes they sell people that don't know anything but they are friends

Review from Sales Dept

Response from SmileDirectClub

We're concerned to see this, as it's important that all of our team members be fairly recognized for their hard work and accomplishments. We sure hope you will reach out further at [email protected].

Management needs to manage, not come late (very )to work and sleep (and eat), then treat bad the ones taking care of the customers. it takes up to 10 minutes to get support. We get different answers and treat everyday. Not sure how leaders are selected. in general, the structure, the selection and

Review from Operations Dept

Response from SmileDirectClub

We're concerned by this, as we want our leaders to provide support and coaching to our team members in a responsible and consistent way. We sure hope you will reach out to discuss further at [email protected].

The department i currently work in seems to get the short end of the stick. Instead of giving answers as to why something is happening its thrown in our faces that "We are paid pretty well". All departments should be treated fair across the board and not just production.

Review from Product Dept

Response from SmileDirectClub

We agree -- it's important to us that all team members feel heard, supported, and appreciated. We sure hope you will continue to share your input with your leaders and with us at [email protected].

I always wanted to work for Smile Direct Club and finally, I did. So excited I was finally accepted, but then this turns out to be not what everyone's is expecting. Had some issues with coworkers and leads that try to bring you down almost like harassment at a point I need psychological help.

Review from Customer Support Dept

Response from SmileDirectClub

We sure hope you will reach out to people support, as this is certainly not in line with our expectations. We expect all team members to feel safe, supported, and comfortable in their work environment: [email protected].

More investment in systems and in knowledge

Review from Engineering Dept

The company is growing so fast and hiring at an extreme pace. This means teams are constantly in flux. Change is good -- as long as there is clear communication about what the changes are and how it will affect the team currently here. That hasn't been happening as of late.

Review from Marketing Dept

Nothing any of us have said had changed anything.

Review from Operations Dept

Response from SmileDirectClub

This is concerning, as we highly value the input of our team members. We sure hope you will open up a discussion with people support, so that this can be looked into further: [email protected].

I would like for everyone to be treated fairly

Review from Sales Dept

Company is too focused on increasing short-term revenue instead of listening to customer feedback to provide a better experience. Also employees are not valued by upper management leading to high turnover and horrible morale.

Review from Sales Dept

I feel like we really need to improve the communication and the follow ups with the customers.

Review from Customer Support Dept

We just have 1 break, instead of 2.. so the day is so long managers are not that transparent with the employees

Review from Customer Support Dept

Response from SmileDirectClub

We understand the value of breaks, so we hope you will continue to discuss this with your managers and people support. We're here to assist at [email protected].

Quota is very stressing, scheduling, products aligners don’t fit

Review from Sales Dept

Response from SmileDirectClub

We certainly move quickly, and we have high expectations for our team as we grow. That said, we want our team members to feel supported in this movement. We sure hope you will reach out at [email protected].

All mentioned previously, it's not nice to have angry customer and don't have the tools and information they need.

Review from Customer Support Dept

Response from SmileDirectClub

We appreciate this feedback, as we certainly want our team members to feel equipped to support and care for our customers. This drives the work we do, and the improvements we are working to make within the team. Please continue to share!

I think the benefit part could be improved, i will love to have a cafeteria.

Review from Customer Support Dept

Response from SmileDirectClub

This is great feedback -- thank you!

The work life balance is good.

Review from Sales Dept

The public beat down on shops with low close rate did not go unnoticed. Yea, don’t do that. Forcing the fear of reprimand to shops and team members is not how you cultivate a good customer experience. Sham

Review from Sales Dept