2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Empresa Reclamada
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. leer más
Getting to travel to sales kickoff my first week of joining Ushur was a highlight because I got to meet Ushur's co-founders, my manager, and so many of my fellow team members. The energy and content was great. I learned a ton and felt extremely welcomed by every person in the room.
¿Qué fue lo que más te gustó del proceso de entrevista?
Everyone I spoke to was 100% focused on our conversation, and very honest, intelligent and personable.
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¿Qué es lo que te hace más feliz en el trabajo?
I have always felt that I have a tangible impact on the success at Ushur. This stems from our culture of enabling employees to feel strong ownership of their goals & work.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
People bring their whole selves to work. While we work diligently and are focused, we also typically know everyone's pets and children's names and when we get together it is always a great time.
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¿Qué es lo que más te gusta de tu equipo directivo?
Our co-founders have a saying that "we are all drivers of the bus here," because we are encouraged to be in the driver's seat for our respective areas. They lead with empathy and make everyone feel heard.
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¿Qué es lo que más te gusta de tu equipo directivo?
Leadership is very empathetic, our CEO is always available for staff to discuss anything top of mind and is an exceptional listener. Other leaders across Marketing and other departments bring great experience and collaboration to the org.
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¿Qué es lo mejor de tu paquéte de compensación?
My salary is very fairly commensurate with my level, and I have a healthy bonus and stock options as well. In the quarterly review process, I get to discuss career goals with my manager in a safe space.
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¿Qué es lo que te hace más feliz en el trabajo?
My boss recognizes my work and acknowledges a job well done. Whenever my teams work has room for growth, we're able to share and receive feedback in a way that is invigorating and not disheartening. Easier said than done!
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¿Qué son algunas de las mejores cosas de tu equipo?
My team is extremely collaborative and meets weekly. The team is constantly coming up with proactive project ideas and volunteering to take on additional work to grow their experience. Also, every voice is heard and I think we all appreciate that.
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¿Qué es lo mejor de tu paquéte de compensación?
I just went on Maternity Leave and even after a few months off I have a ramp back period where I only work 50% hours for full pay for a whole month which makes the transition back to work so much easier. And everyone is so thoughtful and supportive.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
We have a bunch of perks (like headspace, gym apps, etc), a regular cadence of All Hands meetings to ensure transparency, a solid performance review cycle - important if not a tad tedious ;-), and a really active Kudos channel for shouting out great work and "values champions", and more.
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