Q&A With Zappos Employees

Zappos is not an average company. Our service is not average, and we don't want our people to be average. For all our emphasis on customer service, our #1 priority is company culture. It’s what makes us successful. And in our culture, we celebrate and embrace our diversity and each person’s individuality. We believe that if we get the culture right, then most of the other stuff — like delivering great customer service or building a long-term enduring brand or business — will be a natural byproduct. Our culture would not be what it is today without Zapponians past and present. We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day.