-20
eNPS Score
Q&A With Zappos Employees
Zappos is not an average company. Our service is not average, and we don't want our people to be average. For all our emphasis on customer service, our #1 priority is company culture. It’s what makes us successful. And in our culture, we celebrate and embrace our diversity and each person’s individuality. We believe that if we get the culture right, then most of the other stuff — like delivering great customer service or building a long-term enduring brand or business — will be a natural byproduct. Our culture would not be what it is today without Zapponians past and present. We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day.
How employees describe working at Zappos
style and it's innovative trends.
Non of the above of
Good people to do business with
Excellent customer service, selection and value
Great place! Period. Price is good, and customer service is top notch.
What it's like to work at Zappos
- Zappos employees generally work 8.9 hrs a day
- Employees at Zappos report the work pace is comfortably fast
- 77% of Zappos employees look forward to interacting with their team every day
- Zappos employees typically get valuable feedback on how to improve at work Once a year
- 63% of Zappos employees call their work environment positive
Q&A With Zappos Employees
IDX: 0 TOT: 8
What kind of people does Zappos like to hire?
optimistic
How can I improve my chances of being hired at Zappos?
Top Employee Response
Give up your entire life and interests that you may have outside of Zappos.
What do employees at Zappos think about their benefits?
Zappos employees rate their overall benefits a B+ and most of them think the perks are Neutral. 77% of Zappos employees say they are satisfied with their benefits. The majority of employees also get 15-20 days of paid vacation.
How's career growth and advancement at Zappos?
0% of the same employees also feel like Zappos is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Zappos.
How are the managers at Zappos?
Zappos employees rate their manager a C or 65/100 and the majority believe their manager truly cares about them as a person. Most of the employees (75%) also doesn't feel comfortable providing negative feedback directly to their boss.
Curious about what work's like at Zappos?
Anonymously Ask Zappos Employees Any Question
Should I work at Zappos?
35% of Zappos employees would encourage their friends to become coworkers, whereas 10% are neutral and 55% would not recommend working at Zappos to their friends.
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
