Zappos Culture | Comparably
Zappos is an online retailer specializing in shoes and apparel. read more
EMPLOYEE
PARTICIPANTS
58
TOTAL
RATINGS
584

Zappos Company Culture

Zappos Culture

This score is derived from employee ratings & reviews
2.9/5
Zappos' Overall Culture is rated C-

Top Rated Culture Dimensions

Zappos CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Kedar Deshpande Zappos' CEO
Kedar Deshpande
58 /100
A Day in the Life
A Day in the Life
Zappos employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Zappos report the work pace is comfortably fast
Work Pace
A Day in the Life
77% of Zappos employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Zappos employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
63% of Zappos employees call their work environment positive
Environment

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Anonymous Q&A with Zappos Employees

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H1B Visa

In 2019, Zappos applied for 17 H1B visas. Of the work permits applied for, 65% were approved, 29% certified-withdrawn, and 6% withdrawn.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Zappos unveil that one approved work permit application was withdrawn before the employee’s start date, and 5 were withdrawn by Zappos after the employee’s start date.

Work Permit Application Outcome

17
Total Applied
  • 65% Granted (11 out of 17)
  • 0% Denied ( out of 17)
  • 6% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 17)
  • 29% Certified-Withdrawn Application was approved but later withdrawn by employer (5 out of 17)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Zappos

Bottom
45%

Zappos currently ranks in the Bottom 45% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Zappos

Bottom
40%

Zappos currently ranks in the Bottom 40% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
-20
eNPS Score
35%Promoters
10%Passives
55%Detractors

Zappos Culture Video

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Mission, Vision, & Values

The mission statement of Zappos.com, also referred to by Zappos employees as their "WOW Philosophy," is... "To provide the best customer service possible.

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Zappos Culture At a Glance

58 employees at Zappos have reviewed Zappos across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 58 Zappos employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Zappos are generally satisfied with their total compensation at Zappos, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Zappos are generally satisfied with their team. 58 Participants grade the quality of their coworkers a C. Half of them believe the meetings at Zappos are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Zappos believe the environment at Zappos is positive. Most Participants believe the pace of work at Zappos is comfortably fast. About 55% of the employees at Zappos work 8 hours or less.

Overall, the employees at Zappos are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Perks & Benefits

Health & Wellness
Health Insurance
Paid Time Off
PTO / Vacation Policy
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