Forever 21 Claimed Company

EMPLOYEE PARTICIPANTS: 1237

TOTAL RATINGS: 9013

Zappos

EMPLOYEE PARTICIPANTS: 58

TOTAL RATINGS: 584

Forever 21 vs Zappos

Compare Forever 21 versus Zappos for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 1237 employees and customers of Forever 21 and 58 employees and customers of Zappos.

Forever 21

Forever 21's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Forever 21.

Zappos

Zappos's brand is ranked #210 in the list of Global Top 1000 Brands, as rated by customers of Zappos.

3.3/5

Product Quality

4/5

3.2/5

Pricing

3.9/5

3.1/5

Customer Service

4.1/5

-11

NPS Score

36%	Promoters
17%	Passive
47%	Detractors

NPS Score

56%	Promoters
18%	Passive
26%	Detractors

Net Promoter Score
Winner by 41

See how Forever 21 compares to its competitors

H&M

Fashion Nova

Working at Forever 21 vs Working at Zappos

54 / 100

CEO Rating

Kedar Deshpande

58 / 100

CEO Rating
Winner by 4%

Forever 21

Forever 21 doesn't have enough ratings to calculate the Team Culture Ratings.

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Zappos

Employees at Zappos rate their CEO, Kedar Deshpande, 58/100. This score is 4% higher than the scores of Forever 21 CEO, Winnie Park. Employees in the Design and Engineering departments rate Kedar Deshpande the highest.

CEO Score 54

CEO Score

CEO Score 58

Overall Culture 54

Overall Culture

Overall Culture 62

-50

eNPS

-20

Gender Score 58

Gender Score

Gender Score 68

Diversity Score 58

Diversity Score

Diversity Score 64

Perk And Benefits 42

Perk And Benefits

Perk And Benefits 78

Professional Dev. 49

Professional Dev.

Professional Dev. 56

Overall Culture at Forever 21 vs Zappos

/ 100

Forever 21

Employees at Forever 21 rate their Overall Culture a 54/100, with Product and Design as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Overall Culture a /100, with Design and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

Forever 2154
Zappos

Employee Net Promoter Score at Forever 21 vs Zappos

-50

eNPS

Forever 21

181 Promoters 18%

139 Passives 14%

682 Detractors 68%

-20

eNPS

Zappos

15 Promoters 35%

4 Passives 10%

23 Detractors 55%

Employee Net Promoter Score
Winner by %

Forever 21-50
Zappos

Gender Score at Forever 21 vs Zappos

/ 100

Forever 21

Employees at Forever 21 rate their Gender Score a 58/100, with Product and Design as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Gender Score a /100.

Gender Score
Winner by 10%

Forever 2158
Zappos

Diversity Score at Forever 21 vs Zappos

/ 100

Forever 21

Employees at Forever 21 rate their Diversity Score a 58/100, with Product and Customer Support as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Diversity Score a /100, with Engineering as the department that rate their experience the highest.

Diversity Score
Winner by 6%

Forever 2158
Zappos

Perk and Benefits Score at Forever 21 vs Zappos

/ 100

Forever 21

Employees at Forever 21 rate their Perk and Benefits Score a 42/100, with Business Development and Product as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Perk and Benefits Score a /100, with Design as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 36%

Forever 2142
Zappos

Professional Development Score at Forever 21 vs Zappos

/ 100

Forever 21

Employees at Forever 21 rate their Professional Development Score a 49/100, with Sales as the department that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Professional Development Score a /100.

Professional Development Score
Winner by 7%

Forever 2148
Zappos

Leadership Culture Ratings vs Zappos

Forever 21 rates % lower than Zappos on Leadership Culture Ratings vs Zappos Ratings based on looking at 2195 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Does your manager seem to care about you as a person?".

Forever 2152
Zappos

Compensation Culture Ratings vs Zappos

Forever 21 rates % lower than Zappos on Compensation Culture Ratings vs Zappos Ratings based on looking at 1435 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Are you satisfied with your Benefits?".

Forever 2143
Zappos

Team Culture Ratings vs Zappos

Forever 21 rates % lower than Zappos on Team Culture Ratings vs Zappos Ratings based on looking at 1245 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Do you look forward to interacting with your coworkers?".

Forever 2159
Zappos

Environment Culture Ratings vs Zappos

Tied

Forever 21 tied with Zappos on Environment Culture Ratings vs Zappos Ratings based on looking at 1149 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What's the work pace at your company?".

Forever 2166
Zappos

Sentiment Culture Ratings vs Zappos

Forever 21 rates % lower than Zappos on Sentiment Culture Ratings vs Zappos Ratings based on looking at 1980 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "Are you typically excited about going to work each day?".

Forever 2152
Zappos