Gap Inc. Claimed Company

EMPLOYEE PARTICIPANTS: 688

TOTAL RATINGS: 5786

Zappos

EMPLOYEE PARTICIPANTS: 58

TOTAL RATINGS: 584

Gap Inc. vs Zappos

Compare Gap Inc. versus Zappos for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 688 employees and customers of Gap Inc. and 58 employees and customers of Zappos.

Gap Inc.

Gap Inc.'s brand is ranked #134 in the list of Global Top 1000 Brands, as rated by customers of Gap Inc.. Their current market cap is $3.54B.

Zappos

Zappos's brand is ranked #210 in the list of Global Top 1000 Brands, as rated by customers of Zappos.

3.7/5

Product Quality

4/5

3.5/5

Pricing

3.9/5

3.6/5

Customer Service

4.1/5

NPS Score

42%	Promoters
23%	Passive
35%	Detractors

NPS Score

56%	Promoters
18%	Passive
26%	Detractors

Net Promoter Score
Winner by 23

See how Gap Inc. compares to its competitors

Macy's

Abercrombie & Fitch Company

See how Zappos compares to its competitors

Working at Gap Inc. vs Working at Zappos

66 / 100

CEO Rating
Winner by 8%

Kedar Deshpande

58 / 100

CEO Rating

Gap Inc.

Gap Inc. doesn't have enough ratings to calculate the Team Culture Ratings.

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Zappos

Employees at Zappos rate their CEO, Kedar Deshpande, 58/100. This score is 8% lower than the scores of Gap Inc. CEO, Richard Dickson. Employees in the Design and Engineering departments rate Kedar Deshpande the highest.

CEO Score 66

CEO Score

CEO Score 58

Overall Culture 64

Overall Culture

Overall Culture 62

-8

eNPS

-20

Gender Score 68

Gender Score

Gender Score 68

Diversity Score 61

Diversity Score

Diversity Score 64

Perk And Benefits 60

Perk And Benefits

Perk And Benefits 78

Professional Dev. 51

Professional Dev.

Professional Dev. 56

Overall Culture at Gap Inc. vs Zappos

/ 100

Gap Inc.

Employees at Gap Inc. rate their Overall Culture a 64/100, with Product and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 2%

/ 100

Zappos

Employees at Zappos rate their Overall Culture a /100, with Design and Engineering as the two departments that rate their experience the highest.

Gap Inc.64
Zappos

Employee Net Promoter Score at Gap Inc. vs Zappos

-8

eNPS

Gap Inc.

187 Promoters 35%

119 Passives 22%

233 Detractors 43%

Employee Net Promoter Score
Winner by 12%

-20

eNPS

Zappos

15 Promoters 35%

4 Passives 10%

23 Detractors 55%

Gap Inc.-9
Zappos

Gender Score at Gap Inc. vs Zappos

/ 100

Gap Inc.

Employees at Gap Inc. rate their Gender Score a 68/100, with Operations and Product as the two departments that rate their experience the highest.

Tied

/ 100

Zappos

Employees at Zappos rate their Gender Score a /100.

Tied

Gap Inc.68
Zappos

Diversity Score at Gap Inc. vs Zappos

/ 100

Gap Inc.

Employees at Gap Inc. rate their Diversity Score a 61/100, with Product and IT as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Diversity Score a /100, with Engineering as the department that rate their experience the highest.

Diversity Score
Winner by 3%

Gap Inc.61
Zappos

Perk and Benefits Score at Gap Inc. vs Zappos

/ 100

Gap Inc.

Employees at Gap Inc. rate their Perk and Benefits Score a 60/100, with Product and Marketing as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Perk and Benefits Score a /100, with Design as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 18%

Gap Inc.59
Zappos

Professional Development Score at Gap Inc. vs Zappos

/ 100

Gap Inc.

Employees at Gap Inc. rate their Professional Development Score a 51/100, with Product and Sales as the two departments that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Professional Development Score a /100.

Professional Development Score
Winner by 5%

Gap Inc.50
Zappos

Leadership Culture Ratings vs Zappos

Gap Inc.

63 / 100

Leadership Culture Ratings vs Zappos
Winner by 6%

Zappos

57 / 100

Gap Inc. rates % higher than Zappos on Leadership Culture Ratings vs Zappos Ratings based on looking at 1381 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Do you approve of your CEOs management style?".

Gap Inc.63
Zappos

Compensation Culture Ratings vs Zappos

Gap Inc. rates % lower than Zappos on Compensation Culture Ratings vs Zappos Ratings based on looking at 974 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your Benefits?".

Gap Inc.57
Zappos

Team Culture Ratings vs Zappos

Gap Inc.

69 / 100

Team Culture Ratings vs Zappos
Winner by 1%

Zappos

68 / 100

Gap Inc. rates % higher than Zappos on Team Culture Ratings vs Zappos Ratings based on looking at 854 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

Gap Inc.69
Zappos

Environment Culture Ratings vs Zappos

Gap Inc.

71 / 100

Environment Culture Ratings vs Zappos
Winner by 5%

Zappos

66 / 100

Gap Inc. rates % higher than Zappos on Environment Culture Ratings vs Zappos Ratings based on looking at 820 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Does someone you work with closely, make you want to quit your job?".

Gap Inc.71
Zappos

Sentiment Culture Ratings vs Zappos

Gap Inc.

65 / 100

Sentiment Culture Ratings vs Zappos
Winner by 6%

Zappos

59 / 100

Gap Inc. rates % higher than Zappos on Sentiment Culture Ratings vs Zappos Ratings based on looking at 1188 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How do your customers perceive your company?".

Gap Inc.65
Zappos