66
out of 100
Zappos Competitors
Zappos competitors include Gap Inc., DSW, RevZilla and Forever 21. Zappos ranks 1st in Diversity Score on Comparably vs its competitors. See below how Zappos compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
4th
eNPS Rank
3rd
Gender Rank
2nd
Diversity Rank
1st
Product Quality
1st
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st
See Zappos Culture vs Competitors:
Zappos Competitors at a Glance
CEO Ratings Comparison
Zappos' CEO Score Ranks 4th
43 Employees at Zappos rate Kedar Deshpande a 58 out of 100, which ranks them 4th below DSW's CEO,Roger Rawlins. Last rating was months ago.
- 1st
Richard DicksonGap Inc.394 Employees at Gap Inc. rate Richard Dickson a 66 out of 100, which ranks them 1st out of Zappos' competitors. Last rating was 9 days ago.
- 2nd
Nic VuRevZilla61out of 1009 Employees at RevZilla rate Nic Vu a 61 out of 100, which ranks them 2nd out of Zappos' competitors. Last rating was months ago.
- 3rd
Roger RawlinsDSW60out of 100452 Employees at DSW rate Roger Rawlins a 60 out of 100, which ranks them 3rd out of Zappos' competitors. Last rating was 2 days ago.
- 5th
Winnie ParkForever 2154out of 100925 Employees at Forever 21 rate Winnie Park a 54 out of 100, which ranks them 5th out of Zappos' competitors. Last rating was 10 days ago.
Product Quality Score Comparison
Zappos Ranks 1st in Product Quality Score
190 Customers rate Zappos' Product Quality Score a 4/5, which ranks it 1st against its competitors.
NPS Comparison
Zappos Ranks 1st in Net Promoter Score
234 Customers rate Zappos' Net Promoter Score a 30, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Zappos to a friend?”.
Pricing Score Comparison
Zappos Ranks 1st in Pricing Score
169 Customers rate Zappos' Pricing Score a 3.9/5, which ranks it 1st against its competitors.
Customer Service Comparison
Zappos Ranks 1st in Customer Service
161 Customers rate Zappos' Customer Service a 4.1/5, which ranks it 1st against its competitors.
Overall Culture Score Comparison
Zappos Ranks 2nd in Overall Culture Score
58 Employees rate Zappos' Overall Culture a 62/100, which ranks it 2nd against its competitors, below Gap Inc.. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Zappos Ranks 3rd in Employee Net Promoter Score
42 Employees rate Zappos' Employee Net Promoter Score a -20, which ranks it 3rd against its competitors, below RevZilla. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Zappos to a friend?”.
Gender Score Comparison
Zappos Ranks 2nd in Gender Score
9 Employees rate Zappos' Gender Score a 68/100, which ranks it 2nd against its competitors, below Gap Inc.. The Gender Score tracks how positively women rate their experience at Zappos.
Diversity Score Comparison
Zappos Ranks 1st in Diversity Score
9 Employees rate Zappos' Diversity Score a 64/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at Zappos.
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