Zappos Company Culture
Zappos Culture
This score is derived from employee ratings & reviews2.9/5
Zappos' Overall Culture is rated C-
Top Rated Culture Dimensions
Perks & Benefits
B+Compensation
BHappiness
B-Office Culture
B-Gender
CZappos CEO
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Kedar Deshpande
58 /100
See More
Diversity at Zappos
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Diverse employees at Zappos have rated Perks And Benefits, Compensation, and Happiness as the highest categories they have scored
Women at Zappos
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at Zappos have rated Perks And Benefits, Compensation, and Happiness as the highest categories they have scored
Zappos eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Recommend to a Friend?
-20
Zappos employees are -20% more likely to recommend Zappos as a great place to work
| 35% | Promoters |
|---|---|
| 10% | Passives |
| 55% | Detractors |
Working at Zappos
Working at Zappos is rated below average by 58 employees, across various culture dimensions. Zappos employees rate Perks And Benefits highest among all categories, and think that Leadership and CEO Rating have the most room for improvement, putting Zappos’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 25% compared to other companies in Las Vegas, NV. See below in detail how working at Zappos was rated by employees.
Overall Company Culture at Zappos
C-
Overall Company Culture at Zappos is rated C-
Last updated months ago
Bottom
30%
Zappos ranks in the Bottom 30% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Zappos Employee Reviews
Out of 78 Zappos employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping Zappos improve their work culture.
| Positive Reviews | 77% |
|---|---|
| Constructive Feedback | 23% |
Positive Reviews From Zappos Employees
- What is the best part about your compensation package?The extensive high quality selection of providers available to choose from for all your medical, eye and dental needs
- What do you like best about the leadership team?They are always available and do not make you feel intimidated if you step to the plate with an issue
- What did you like most about the interview process?It was laid back but you have to interview 3 or 4 times.
Constructive Feedback From Zappos Employees
- What would you improve about your company's interview process?they give three rounds of interviews, and they do group interviews with several people
- Why do you feel undervalued and what would make you feel better about your compensation?Stock and clear progression path.
- What does the leadership team need to get better at?Understanding what made Zappos special and a place that was inspiring for the employee and the customer. Now just a cog in the Amazon wheel.
Zappos Company Information
Zappos Company Overview
Zappos is an online retailer specializing in shoes and apparel.
Zappos Mission, Vision & Values
Zappos Mission & Values
The mission statement of Zappos.com, also referred to by Zappos employees as their "WOW Philosophy," is... "To provide the best customer service possible.
Zappos Vision Statement
Delivering happiness to customers, employees, and vendors.
Sustainability and Corporate Social Responsibility at Zappos
At Zappos, we believe that sustainability is crucial to our business and the planet. The downtown Las Vegas headquarters was created to blend Zappos’ unique culture of customer service with that of the urban Las Vegas community, while also considering the environmental impact of our presence in the southwest.
The flagship of our sustainability efforts is evident in the achievement of LEED®-Gold certification for the new Zappos headquarters in downtown Las Vegas. We breathed new life into a beloved staple of the downtown skyline, the 1973 Las Vegas City Hall, by renovating it to the green building standards of the United States Green Building Council (USGBC). Our new headquarters officially opened in October 2013.
At Zappos, our sustainability efforts are woven into all of our business units. Our projects and initiatives are championed by the Campus Operations and Sustainability teams as well as the L.E.A.F. team, a grassroots, employee-driven movement to promote environmental issues and awareness throughout the company.
The most impactful environmental decision we made was reusing a 300,000 square foot existing building for our campus. The commitment to reuse greatly reduced potential greenhouse gas emissions from demolition and new construction. Furthermore, the project followed the LEED Materials and Resources framework, which includes environmentally responsible choices in carpeting and furnishings as well as paint and cleaning products.
| Headquarter | 400 E.Stewart Avenue Las Vegas, NV United States of America |
|---|---|
| Website | www.zappos.com |
| Founding Date | 1999 |
| Tel | 1(800) 927-7671 |
| Company Status | Private |
Zappos Competitors
Zappos competitors include Gap Inc., DSW, RevZilla, and Forever 21. Zappos ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Zappos compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Zappos Employees
58 employees at Zappos have reviewed Zappos across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 58 Zappos employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Zappos are generally satisfied with their total compensation at Zappos, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Zappos are generally satisfied with their team. 58 Participants grade the quality of their coworkers a C. Half of them believe the meetings at Zappos are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Zappos believe the environment at Zappos is positive. Most Participants believe the pace of work at Zappos is comfortably fast. About 55% of the employees at Zappos work 8 hours or less.
Overall, the employees at Zappos are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Zappos employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Zappos report the work pace is comfortably fast
Work Pace
A Day in the Life
77% of Zappos employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Zappos employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
63% of Zappos employees call their work environment positive
Environment
Joining Zappos - Employee Onboarding
Zappos employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Zappos KPIs and OKRs
At this moment no Zappos employees have provided insight into whether or not they clearly understand Zappos' KPIs and OKRs.
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Featured Articles
Zappos CEO & Leadership
Zappos CEO - Kedar Deshpande
58 /100
Zappos’s CEO Kedar Deshpande started in this role in 2020. Kedar’s approval rate is lower compared to CEOs at similar sized companies, putting Kedar in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in Las Vegas, NV. Kedar Deshpande’s employees rank Zappos in the Top 20% for Perks And Benefits, in the Top 30% for Compensation, and in the Top 40% for Happiness. Deshpande is generally unpopular with Zappos employees, but ranks especially low with employees with Over 10 Years experience, and by employees with the company for 5 to 10 Years and employees in the Engineering department. However, employees with 1 to 3 Years experience have a slightly more favorable view of the CEO. When compared to Zappos’s competitors, Kedar Deshpande ranks below both RevZilla CEO Nic Vu and DSW CEO Roger Rawlins.
Zappos Leadership
The Zappos Executive Team is rated a “D+” and led by CEO Kedar Deshpande, VP of Marketing Henry Scarbone, and VP of Marketing At Concepts Intl Jusepet Rodriguez
Kedar Deshpande CEO / President
Kedar Deshpande serves as the CEO / President of Zappos.
Henry Scarbone VP of Marketing
Henry Scarbone serves as the VP of Marketing of Zappos.
Jusepet Rodriguez VP of Marketing At Concepts Intl
Jusepet Rodriguez serves as the VP of Marketing At Concepts Intl of Zappos.
Kedar Deshpande VP of Technology & Marketing
Kedar Deshpande serves as the VP of Technology & Marketing for Zappos Family of Companies. Kedar started at Zappos... read more
Rob Siefker Senior Director of Customer Loyalty
Rob Siefker serves as the Senior Director of Customer Loyalty for Zappos Family of Companies. Rob started at Zappos... read more
Joe Jones Vice President
Joe Jones serves as the Vice President of Zappos.
Millie Chou General Counsel
Millie Chou serves as the General Counsel of Zappos.
Kristina Broumand Senior Corporate Counsel
Kristina Broumand serves as the Senior Corporate Counsel of Zappos.
John Bunch Lead Organizational Designer
John Bunch serves as the Lead Organizational Designer of Zappos.
Zappos Salaries
How much does Zappos pay?
How much do people at Zappos get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Zappos is $120,577, or $57 per hour, while the estimated median salary is $119,690, or $57 per hour.
At Zappos, the highest paid job is a Director of Sales at $210,767 annually and the lowest is a CS Rep at $46,274 annually. Average Zappos salaries by department include: Product at $152,014, Marketing at $122,680, Legal at $155,625, and Business Development at $116,728. Half of Zappos salaries are above $119,690.
28 employees at Zappos rank their Compensation in the Top 30% of similar sized companies in the US (based on 84 ratings) while 26 employees at Zappos rank their Perks And Benefits in the Top 20% of similar sized companies in the US (based on 29 ratings).
Salaries contributed from Zappos employees include job titles like Business Analyst. Comparably data has a total of 3 salary records from Zappos employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $89k | $89k | 17th Percentile |
33rd Percentile $117k | $117k | 33rd Percentile |
50th Percentile $172k | $172k | 50th Percentile |
67th Percentile $225k | $225k | 67th Percentile |
83rd Percentile $246k | $246k | 83rd Percentile |
100th Percentile $289k | $289k | 100th Percentile |
$120,577*
Average Compensation
$119,690*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Zappos Salaries by City
Zappos Salaries by Department
Diversity & Inclusion at Zappos
Diverse employees at Zappos score the company 64/100 across various culture categories, placing Zappos in the Bottom 40% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Zappos across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Zappos Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Zappos PTO
Zappos' PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is Zappos' most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Zappos' benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
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What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Zappos Careers
Zappos Jobs
No Recent Jobs found for Zappos on Comparably
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H1B Visa
In 2019, Zappos applied for 17 H1B visas. Of the work permits applied for, 65% were approved, 29% certified-withdrawn, and 6% withdrawn.
An in-depth look at ‘Certified-withdrawn’ H1B applications at Zappos unveil that one approved work permit application was withdrawn before the employee’s start date, and 5 were withdrawn by Zappos after the employee’s start date.
Work Permit Application Outcome
17
Total Applied
H1B Applications Outcome
- 65% Granted (11 out of 17)
- 0% Denied ( out of 17)
- 6% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 17)
- 29% Certified-Withdrawn Application was approved but later withdrawn by employer (5 out of 17)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Zappos Know You Want To Work There
Overview of Candidates Interested in Zappos on Comparably
Candidates By Department
All Industries | 44% | |
|---|---|---|
Marketing | 22% | |
Operations | 11% | |
Design | 11% | |
Sales | 11% |
Candidates By Location
Las Vegas | 56% | |
|---|---|---|
Dallas | 11% | |
Lancaster | 11% | |
Youngstown | 11% | |
Cranberry Twp | 11% |
Frequently Asked Questions regarding Zappos
What is Zappos address?
Zappos location is at 400 E.Stewart Avenue
Who is the CEO of Zappos?
Zappos CEO is Kedar Deshpande, their score by employees is 58
What is Zappos eNPS?
The eNPS for Zappos is -20
What is the salary for Director of Operations in Zappos?
Director of Operations average salary in the US is 162k
What are the salaries in the Legal in Zappos?
The average salaries for Legal in Zappos is 156k
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