eNPS at Zappos | Comparably
Zappos is an online retailer specializing in shoes and apparel. read more
EMPLOYEE
PARTICIPANTS
58
TOTAL
RATINGS
584

eNPS at Zappos

Zappos' Employee Net Promoter Score (eNPS) is -20, as rated by 42 employees. Employee Net Promoter Score tracks Zappos employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Zappos to a friend? Today, 35% of Zappos employees would encourage their friends to become coworkers, whereas 10% are neutral and 55% would not recommend working at Zappos to their friends.

Last updated months ago.

Where This Score Ranks Zappos' eNPS

  • BOTTOM
    40%

    In the Bottom 40% of 2039 Similar Sized Companies on Comparably

  • 2nd

    2nd place versus 4 competitors rated on Comparably

-12
Oct
-11
Nov
-13
Dec
-15
Apr
-18
Mar
-20
Jan
  • Promoters
  • Passives
  • Detractors
Who Ranks Zappos' eNPS the Highest?
Experience - Entry Level 34/100
Experience - 1 to 3 Years 34/100
Experience - 3 to 6 Years 20/100
Who Ranks Zappos' eNPS the Lowest?
Tenure - 5 to 10 Years -100/100
Gender - Female -20/100
Ethnicity - Caucasian -10/100

Zappos eNPS At a Glance

Zappos employees are less likely to recommend Zappos as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Employees with Entry Level experience and employees with 1 to 3 Years experience provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Zappos to a friend?” Based on 42 ratings, Zappos ranks 2nd place versus its 4 competitors and is right below Gap Inc..

The last rating was provided months ago.

Zappos' eNPS Trendline

  • Zappos-20
  • Similar Size on Comparably

Zappos' eNPS Rank Against Similar Sized Companies on Comparably

BOTTOM
40%

Zappos ranks in the Bottom 40% of other companies on Comparably with 1,001-5,000 Employees for eNPS Score.

  1. Zurich North America
    -20
  2. Brown Brothers Harriman
    -20
  3. Williams-Sonoma
    -20
  4. Zappos
    -20
  5. WESCO International
    -20
  6. Indigo Golf Partners
    -20
  7. Digital First Media
    -20

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