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I've been in call center for 13 years in three separate industries. Despite being in three separate industries, the experience, until now, has all been the same in regards to policy, procedure, and work force management. AHN is the greatest departure and has exhibited the greatest differences
Quelle est la meilleure partie de votre programme de rémunération?
Hourly rate and 401 k program
Qu’est-ce qui vous plaît le plus dans votre entreprise?
Nothing more than the fact that I get paid a descent wage and have insurance.
Qu’avez-vous le plus aimé du procédé d’entretien?
I got to speak with three different people representing three different positions in the company
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
I have over 13 years of experience in call center work and I feel like many of my coworkers have much less experience at anything at all.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
This call center is decades behind in technology, policies, process, and work force management. If you happen to have worked for a well run call center like Verizon Wireless, you will be greatly disappointed
Qu’aimeriez-vous le plus améliorer dans votre entreprise?
Without exaggeration, this call center needs brought in to the 21st century. Representatives should not have to manually search "protocols" for information. Representatives should not have to wait DAYS to find out if they have been approved or denied for time off........etc etc etc
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
The supervisors need to be assigned to specific duties. One supervisor will email all the reps, and then another will forward the same email out to everyone. Supervisors need to get off their high horses, we all know you are supervisors, we aren't school children
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