
Coaching direct reports to expand their knowledge base.
Constant communication, which is stemmed from having a great director
Glad they made a decision to move forward w/ FTTH expansion, something we are still good at deploying.
Billing seems to be the biggest issue on retaining customers and ever trying top win former Verizon customers back. Verizon's customer experience has been far more superior since the CTF conversion. It just seems like with certain leaders in our company, still drive the old mentality of McCarthy.
Fortunate to have a job in the 1st place. But I still feel with FTR continuing: to increase our healthcare costs every year, still have not received the 401K percentage they took away from us in recent years, no bonuses, no merit increases in conjunction of taking a promotion, still undervalues us