Office Depot – Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Office Depot Compagnie réclamée

Office Depot is a supplier of office products and services. Lire la suite

EMPLOYÉ PARTICIPANTS: 641

TOTAL NOTATIONS: 7574

PDG: Gerry Smith

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Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

There needs to be fair representation on metrics measured. A 4 should equal 4, not zero. Technicians need to be reachable and held accountable for their consistent failed services. All stores need to be pushed towards being more like the STOFs.

Other Employee Reviews for Office Depot

Que faut-il changer pour améliorer la culture de l’entreprise?

It's all gone downhill. Not much to change it except to make wrongs right - too late now.

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

My coworkers and the customers

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

I am able to work with rather than for them.

Évaluez votre entreprise

Office Depot – Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.

Other Employee Reviews for Office Depot

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