Percepta Compagnie réclamée
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. Lire la suite
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I love working for this company. I like helping people. I feel as though training could have used more realistic examples and expectations.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The most positive is that they empower supervisors to support their team within guidelines.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I like that leadership is readily accessible to provide guidance and they are hands on with cases.
Quelles sont les meilleures choses à propos de votre équipe?
One of the best things about my team is our supervisor and our level of teamwork. We help each other and support each other whether in the office or remote.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
We're currently unable to check if we are on track to receive bonuses. I believe that compensation should be higher considering the amount of work that goes into rebuilding the customer's trust in the Ford brand. I believe that we should have tools accessible to provide more assistance to our custom
Qu’est-ce qui vous rend le plus heureux au travail?
What makes me most happy is when I know I have what I need to provide my customers with a great experience. It's stressful to not be able to provide the recommended share of repairs due to the amount. Those are the repairs that build and break a relationship with a customer. There's so much red tape
Other Employee Reviews for Percepta
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