Percepta – It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.Lire la suite
It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We're always having different things to encourage participation
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Leadership is readily accessible and available to speak with
Qu’est-ce qui vous rend le plus heureux au travail?
The time I have available to actually focus on my customers.
Other Employee Reviews for Percepta
Décrivez brièvement votre expérience globale dans votre entreprise.