Percepta – It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules. | Comparably

Percepta – It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.

Percepta Compagnie réclamée
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. Lire la suite
EMPLOYÉ
PARTICIPANTS
783
TOTAL
NOTATIONS
15012
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It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

We're always having different things to encourage participation

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Leadership is readily accessible and available to speak with

Qu’est-ce qui vous rend le plus heureux au travail?

The time I have available to actually focus on my customers.

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