PNC – I enjoyed my time answering customer questions & fixing issues, but felt customers or employees not treated w/respect | Comparably

PNC – I enjoyed my time answering customer questions & fixing issues, but felt customers or employees not treated w/respect

PNC Compagnie réclamée
At PNC, we work hard to provide the easiest way to bank and invest to help customers achieve financial well-being. Lire la suite
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1115
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I enjoyed my time answering customer questions & fixing issues, but felt customers or employees not treated w/respect

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Understanding that real life does not match with their artificial goals of time spent with a customer who has a problem.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Put customers first & not force us to shove them off the phones within your less than 5.5 min goal. A lot of your customers have problems or mistake has been made on their accounts by an employee, have been lied to by an employee, or treated very badly by an employee; these take more time to fix!

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