PNC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Very happy, able to work from home, good benefits and fair compensation
Review from Customer Support Dept
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On average dealing with customers is fine, but the managers only want to see numbers and profit
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It was amazing when it was National City but when it became PNC everything went negative.
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What do you like best about the leadership team?
The accessibility to upper management and the ability to have input.
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Responsive and supportive; teamwork and focus on the customer
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One on one sessions about performance
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That we always seem to have fun on the job but yet handle or business professionally and promptly!
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They listen to us as employees and implement changes we ask for to help us with our day to day jobs.
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What does the leadership team need to get better at?
Communication and interest in employees well being
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they could actually care about employees
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My manager was a joke. She could barely do her job and gave me everything to do so she could st in her office doing nothing or not even be there half the week. She couldn't even remember the basic audit questions, instead, everyone had to feed them to her so we didn't fail
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Understanding that real life does not match with their artificial goals of time spent with a customer who has a problem.
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What is the best part about your compensation package?
generous, easy to understand, better than average
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After being there one year I can buy 1 weeks paid vacation
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We get compensated on how well the brand does and our branch, however if one persons opinion of someone is lacking we all suffer.
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bonuses are fairly easy to get
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Performance bonus, customer satisfaction bonus.
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Why do you feel undervalued and what would make you feel better about your compensation?
All tellers feel undervalued and the company is about numbers and not employees or customers.
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I feel undervalued because my base pay rate doesn’t reflect isn’t at least $18 an hour based on all the material that is required to know and if increased to that
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Just feel like we get a very minimal amount with annual raise and according to my manager it's basically at its highest point for current role
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What are some of the best things about your team?
we support each other. Share the same values
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They were decent workers and rarely called off
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We have each others backs
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Efficient, quick to learn, and knowledgeable.
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We care about our customers
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Lack of negativity. focus on diversity
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The corporate office and its visions
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The co-workers on my level
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Progressive values and commitment to promoting diversity
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The fact that you can go to any team lead in the same dept if you need assistance with a call from a difficult customer if they happen to be available
Review from Customer Support Dept
What needs to change to make the company culture better?
Pnc company start being a real customer and employee valued company !!
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What did you like most about the interview process?
Interviewer asked me the questions that made me know that focusing on the customer would be a good fit for me
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Pretty easy but serval people asking the same question
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They wanted to get to know me
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It was a typical interview process.
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It was fine and hopefully constructive
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What would you improve about your company's interview process?
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What makes you most happy at work?
helping the customers, being the best
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The Paydays and vacations nothing else
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the time off and benefits
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I really appreciate my client base.
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Working for a wonderful company
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What's going wrong and how can it be improved?
Lack of customer service and caring about their employees.
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If I received more money to deal with the way customers treat you during phone call conversations would improve the willingness to be at work
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Difficult to advance within company
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Put customers first & not force us to shove them off the phones within your less than 5.5 min goal. A lot of your customers have problems or mistake has been made on their accounts by an employee, have been lied to by an employee, or treated very badly by an employee; these take more time to fix!
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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