XPO – LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain | Comparably

XPO – LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain

XPO Compagnie réclamée
XPO (NYSE: XPO) is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America. Lire la suite
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LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Communication of company performance and goals

Quelles sont les meilleures choses à propos de votre équipe?

Everyone is willing to help others when needed

Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?

Being able to speak your mind

Quelle est la meilleure partie de votre programme de rémunération?

Salary plus ability to earn bonus through achieving and surpassing goals

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Service in LTL is terrible and I don’t believe LTL leadership has the experience or knowledge of the Industry to improve it. Sales leadership is overloading the sales team with constant changes in procedures, and seem to think computer enhancements are critical while lo

Other Employee Reviews for XPO

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