XPO Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Good but not great, they are jumping the gun at getting everyone back in the office too soon.
Review from Customer Success Dept
Review from Customer Success Dept
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I'm fairly new to the company, but the overall experience has been challenging and rewarding.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
The recent changes in the team (people leaving others being appointed)
Review from Customer Success Dept
Site manager personally communicates appreciation for tasks completed and if necessary only uses constructive remarks to improve. He truly cares about his associates.
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My leadership team is consistent and communicates openly and honestly with me.
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Really interesting people to talk to
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They try to involve us in decision which affects our salary
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What does the leadership team need to get better at?
Well, the use of pto is taken without permission and points are given unecessarily even though theres a valid reason. Today, I got talked to about half a point i recieved for coming in late even thought i called and i had pto to cover it. Esther Amdor is the person who wants to fire me.
Review from Customer Success Dept
Our leadership team needs to do a better job at hiring competent employees, and employees need to be included in decisions
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communication and treating people the same. certain people get different privileges and different repercussions.
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Sharing information. As the low man on the totem pole and after being with the company for over a year I feel I have learned very little compared to others. If my mgmt team does not feel I am capable of doing more with my job then set me free.
Review from Customer Success Dept
What is the best part about your compensation package?
401K match is very beneficial along with medical, etc...
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The activepay is the best part of my compensation package
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The monthly salary and the company car (as they contrinute to society and are the base for pension and social security)
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Paid leave is the best part of my compensation package.
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There is nothing that jumps out
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel targeted due to me being sick for reasons that are personal that I can't speak on. Ever since I switched shifts, my old first supervisor, has tried to find ways to terminate me. And it has been over two weeks that she decides to take it to HR so i can talk about it even though a valid excuse.
Review from Customer Success Dept
better pay for 3rd shift
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I feel undervalued because merit raises have been eliminated, bonus structure is based off other employees performance so I have no control of that.
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Discrimination of profit between CSR and CR
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We are returning back to the office too soon and should be working from home. Another worse outbreak is on the horizon and they are placing us at risk.
Review from Customer Success Dept
What are some of the best things about your team?
Well, my team for second shift is the best. The supervisor knows how to make us feel good about our work ethic and since I am an inventory clerk, the people I do inventory with knows how to complete their work on time. Everyone does an immaculate job in their positions.
Review from Customer Success Dept
A small team that works together, good interaction and supporting eachother
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It has taken time to develop a good team, and we have the support of our management
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Friendly - we can have fun
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we all work together to achieve the goals !
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What do your coworkers need to improve and how could you work together better?
I believe that being together in an office environment rather than remotely will help us to collaborate and work together better.
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The best start would be management not hiring bad candidates to begin with. You can't polish a turd.
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we need to stay at home
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We need to have better communication
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What is most positive about the culture and environment at your company?
Being able to advance with management support and fair treatment among employees
Review from Customer Success Dept
The most positive thing about our culture is that all of our leads know that whenever we bring something up, we will be ignored.
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Adaptability to change is most positive
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My views are listened to
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Its busy and pushes to be top of goals and targets
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What needs to change to make the company culture better?
Supervisors and managers need to be considerate of peoples outside lives and priorities outside of work.
Review from Customer Success Dept
What did you like most about the interview process?
That it was a drive-thru interview.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Everyone I work with in second shift. The switch I did was worth it since my first shift supervisor, Esther Amador, always was on everybodies case and made me feel targeted and uncomfortable.
Review from Customer Success Dept
Accomplishing our daily goals and growing our department
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Resolving customer issues and comfort in knowing I work at a stable company
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My team and delivering on time
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Work itself is interesting !!!
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What's going wrong and how can it be improved?
Poor hiring decisions, understaffing, people are apathetic, whenever we bring things up and asks questions, leadership ignores it completely.
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We are short staffed at the moment due to workers quitting because of the pandemic
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My desire to spend more money on fuel, clothes, etc has long faded during the pandemic. I, along with many others, now enjoy working remotely and I do not look forward to returning full time to the office.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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