Being able to successfully manage the customer experience and engage with a variety of people on a daily basis.
Liked that there is a team of people on the panel - but wish they had a better representation of perspectives.
Love the corporate values of giving back to the community and supporting diversity. It just needs to filter to all departments and teams.
The newer team members are not as good as before the pandemic - and one whole department quit. But there are some dedicated people who work well as a team and want to do the best for our customers.
Diversity, equity, and inclusion is VERY lacking. Representation doesn't mean inclusion. High turnover and wait months before they fill a position. Ever changing incentives which allow people to work the system. They won't invest in fixing things that impact customer service
Not paid based on comparable positions in the city and what is expected. Need to overhaul the leadership team. They know how to manage operations and numbers, but have no idea how to lead a team with integrity and the company values.