PNC società ha sostenuto
At PNC, we work hard to provide the easiest way to bank and invest to help customers achieve financial well-being. leggi di più
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I enjoyed my time answering customer questions & fixing issues, but felt customers or employees not treated w/respect
Che cosa deve fare il gruppo dirigente per migliorare?
Understanding that real life does not match with their artificial goals of time spent with a customer who has a problem.
Che cosa sta andando male e come può essere migliorato?
Put customers first & not force us to shove them off the phones within your less than 5.5 min goal. A lot of your customers have problems or mistake has been made on their accounts by an employee, have been lied to by an employee, or treated very badly by an employee; these take more time to fix!
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