Tim Hortons is a Canadian multinational restaurant. leggi di più
I'm always on the drive-thru window for the duration of my shift. It's so much pressure to make time regardless of certain circumstances (i.e customer changes their mind, add on to their order, etc). In other words, the standard and expectation is unrealistic and we get bashed by senior management.
Quali sono alcune delle cose migliori della tuo team?
Cooperative, honest, communicative and efficient
Che cosa sta andando male e come può essere migliorato?
Drive thru, espeically is focused on getting ppl in and out. It's hard to interact with customers on a personal level.
Cosa ti piace di più del team di leadership?
They know how to run a shift. It's senior management that don't see that. They don't experience what we go through every shift and they judge us based on the one day they visit.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
My team and I try our best to make drive thru time but our best is considered our worse performance. They do not consider scenarios where customers may change their order or the fact that there are customer who order a lot of items that require more time to make. We only have a linited amount of ppl
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