XPO – LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain | Comparably

XPO – LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain

XPO società ha sostenuto
XPO (NYSE: XPO) is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America. leggi di più
DIPENDENTE
PARTECIPANTI
2086
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58484
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LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain

Cosa ti piace di più del team di leadership?

Communication of company performance and goals

Quali sono alcune delle cose migliori della tuo team?

Everyone is willing to help others when needed

La cosa più positiva della cultura e l'ambiente presso la tua azienda?

Being able to speak your mind

Qual è la parte migliore del tuo compenso?

Salary plus ability to earn bonus through achieving and surpassing goals

Che cosa sta andando male e come può essere migliorato?

Service in LTL is terrible and I don’t believe LTL leadership has the experience or knowledge of the Industry to improve it. Sales leadership is overloading the sales team with constant changes in procedures, and seem to think computer enhancements are critical while lo

Other Employee Reviews for XPO

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