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I've been in call center for 13 years in three separate industries. Despite being in three separate industries, the experience, until now, has all been the same in regards to policy, procedure, and work force management. AHN is the greatest departure and has exhibited the greatest differences
Qual é a melhor parte das suas compensações?
Hourly rate and 401 k program
O que você gosta mais da sua companhia?
Nothing more than the fact that I get paid a descent wage and have insurance.
O que você gostou mais sobre a sua entrevista de emprego?
I got to speak with three different people representing three different positions in the company
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
I have over 13 years of experience in call center work and I feel like many of my coworkers have much less experience at anything at all.
O que está ruim e como pode melhorar?
This call center is decades behind in technology, policies, process, and work force management. If you happen to have worked for a well run call center like Verizon Wireless, you will be greatly disappointed
O que você mais gostaria que melhorasse na sua companhia?
Without exaggeration, this call center needs brought in to the 21st century. Representatives should not have to manually search "protocols" for information. Representatives should not have to wait DAYS to find out if they have been approved or denied for time off........etc etc etc
No que a equipe de líderes deveria melhor?
The supervisors need to be assigned to specific duties. One supervisor will email all the reps, and then another will forward the same email out to everyone. Supervisors need to get off their high horses, we all know you are supervisors, we aren't school children
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