Appreciation and consistency. Some people penalized for the same actions of others. Hypocritical organization where they want guests to do one thing and then tarnish employees if they are doing something similar.

I had good team members but we never had much training or development and thus fail to reach our potential. Training was on the job and advancement was always reactive. Poor long term vision on people or on properties or on the future as focus was on bankruptcy and cash flow.

There were times that we talked about attitude which was positive and we grew up thinking the customer was the top priority but lost focus under Frissora and Jenkin on advancing the culture and instead put fear of the next 3/5/8 reduction plan or on if someone did what they did then they would go.