Percepta Empresa reivindicada
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. consulte Mais informação
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I love working for this company. I like helping people. I feel as though training could have used more realistic examples and expectations.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
The most positive is that they empower supervisors to support their team within guidelines.
O que você mais gosta nos lideres?
I like that leadership is readily accessible to provide guidance and they are hands on with cases.
Quais são algumas das melhores coisas da sua equipe?
One of the best things about my team is our supervisor and our level of teamwork. We help each other and support each other whether in the office or remote.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
We're currently unable to check if we are on track to receive bonuses. I believe that compensation should be higher considering the amount of work that goes into rebuilding the customer's trust in the Ford brand. I believe that we should have tools accessible to provide more assistance to our custom
O que faz você mais feliz no trabalho?
What makes me most happy is when I know I have what I need to provide my customers with a great experience. It's stressful to not be able to provide the recommended share of repairs due to the amount. Those are the repairs that build and break a relationship with a customer. There's so much red tape
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