
How company views customer service.
The person interviewing me. But once I was on the job, everything was so different.
Be a tad more open-minded. You are not the best in class at what you do!
If you drink the kool-aid you will be fine. If you are and innovative thinker (which is necessary for building success) you will struggle here.
Learn what culture really is. Canes love can only get you so far! Treat business professionals as business professionals! Stop with the helicopter management style!
Calm down on the intensity of your micromanagement. Trust your leaders. Big brother is always watching here. Having great culture isn't memorizing your mission and vision. Culture does not equal cult like behaviors.