Southwest Airlines Competitors | Comparably
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Southwest Airlines Competitors

Southwest Airlines competitors include Delta Air Lines, Spirit Airlines, American Airlines, Frontier Airlines and Cape Air. Southwest Airlines ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Southwest Airlines compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
2nd
eNPS Rank
2nd
Gender Rank
2nd
Diversity Rank
2nd
Product Quality
2nd
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st

See Southwest Airlines Culture vs Competitors:

Southwest Airlines Competitors
RankCompanyScore
1Southwest Airlines78
2Delta Air Lines77
3Spirit Airlines71
4American Airlines62
5Frontier Airlines50

Southwest Airlines Competitors at a Glance

CEO Ratings Comparison

Southwest Airlines' CEO Score Ranks 2nd

439 Employees at Southwest Airlines rate Robert E. Jordan a 79 out of 100, which ranks them 2nd below Delta Air Lines' CEO,Ed Bastian. Last rating was 11 days ago.

  1. 1st
    Ed Bastian Delta Air Lines' CEO
    Ed Bastian
    Delta Air Lines
    82
    out of 100

    975 Employees at Delta Air Lines rate Ed Bastian a 82 out of 100, which ranks them 1st out of Southwest Airlines' competitors. Last rating was a month ago.

  2. 2nd
    Robert E. Jordan Southwest Airlines' CEO
    Robert E. Jordan
    Southwest Airlines
    79
    out of 100
  3. 3rd
    Ted Christie Spirit Airlines' CEO
    Ted Christie
    Spirit Airlines
    75
    out of 100

    213 Employees at Spirit Airlines rate Ted Christie a 75 out of 100, which ranks them 3rd out of Southwest Airlines' competitors. Last rating was 23 days ago.

  4. 4th
    Robert Isom American Airlines' CEO
    Robert Isom
    American Airlines
    64
    out of 100

    466 Employees at American Airlines rate Robert Isom a 64 out of 100, which ranks them 4th out of Southwest Airlines' competitors. Last rating was 6 days ago.

  5. 5th
    Barry Biffle Frontier Airlines' CEO
    Barry Biffle
    Frontier Airlines
    44
    out of 100

    127 Employees at Frontier Airlines rate Barry Biffle a 44 out of 100, which ranks them 5th out of Southwest Airlines' competitors. Last rating was months ago.

CEO Ratings Comparison
RankCEOCompany Score
1Ed BastianDelta Air Lines82
2Robert E. JordanSouthwest Airlines79
3Ted ChristieSpirit Airlines75
4Robert IsomAmerican Airlines64
5Barry BiffleFrontier Airlines44
Product Quality Score Comparison

Southwest Airlines Ranks 2nd in Product Quality Score

955 Customers rate Southwest Airlines' Product Quality Score a 4.1/5, which ranks it 2nd against its competitors, below Delta Air Lines.

  1. 1st
    Delta Air Lines
    4.1 / 5
  2. 2nd
    Southwest Airlines
    4.1 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    Spirit Airlines
    1.7 / 5
  5. 5th
    Frontier Airlines
    1.5 / 5
Product Quality Score Comparison
RankCompany Score
1Delta Air Lines82
2Southwest Airlines82
3American Airlines69
4Spirit Airlines34
5Frontier Airlines31
NPS Comparison

Southwest Airlines Ranks 1st in Net Promoter Score

1179 Customers rate Southwest Airlines' Net Promoter Score a 47, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Southwest Airlines to a friend?”.

  1. 1st
    Southwest Airlines
    47
  2. 2nd
    Delta Air Lines
    43
  3. 3rd
    American Airlines
    13
  4. 4th
    Spirit Airlines
    -54
  5. 5th
    Frontier Airlines
    -63
NPS Comparison
RankCompany Score
1Southwest Airlines47
2Delta Air Lines43
3American Airlines13
4Spirit Airlines-54
5Frontier Airlines-63
Pricing Score Comparison

Southwest Airlines Ranks 1st in Pricing Score

891 Customers rate Southwest Airlines' Pricing Score a 4/5, which ranks it 1st against its competitors.

  1. 1st
    Southwest Airlines
    4 / 5
  2. 2nd
    Delta Air Lines
    3.9 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    Spirit Airlines
    1.9 / 5
  5. 5th
    Frontier Airlines
    1.7 / 5
Pricing Score Comparison
RankCompany Score
1Southwest Airlines81
2Delta Air Lines79
3American Airlines68
4Spirit Airlines39
5Frontier Airlines34
Customer Service Comparison

Southwest Airlines Ranks 1st in Customer Service

854 Customers rate Southwest Airlines' Customer Service a 4.1/5, which ranks it 1st against its competitors.

  1. 1st
    Southwest Airlines
    4.1 / 5
  2. 2nd
    Delta Air Lines
    4 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    Spirit Airlines
    1.7 / 5
  5. 5th
    Frontier Airlines
    1.5 / 5
Customer Service Comparison
RankCompany Score
1Southwest Airlines83
2Delta Air Lines81
3American Airlines69
4Spirit Airlines34
5Frontier Airlines30
Overall Culture Score Comparison

Southwest Airlines Ranks 1st in Overall Culture Score

592 Employees rate Southwest Airlines' Overall Culture a 78/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Southwest Airlines
    78 / 100
  2. 2nd
    Delta Air Lines
    77 / 100
  3. 3rd
    Spirit Airlines
    71 / 100
  4. 4th
    American Airlines
    62 / 100
  5. 5th
    Frontier Airlines
    50 / 100
Overall Culture Score Comparison
RankCompany Score
1Southwest Airlines78
2Delta Air Lines77
3Spirit Airlines71
4American Airlines62
5Frontier Airlines50
eNPS Comparison

Southwest Airlines Ranks 2nd in Employee Net Promoter Score

446 Employees rate Southwest Airlines' Employee Net Promoter Score a 45, which ranks it 2nd against its competitors, below Delta Air Lines. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Southwest Airlines to a friend?”.

  1. 1st
    Delta Air Lines
    45
  2. 2nd
    Southwest Airlines
    45
  3. 3rd
    Spirit Airlines
    24
  4. 4th
    American Airlines
    -4
  5. 5th
    Frontier Airlines
    -47
eNPS Comparison
RankCompany eNPS
1Delta Air Lines45
2Southwest Airlines45
3Spirit Airlines24
4American Airlines-4
5Frontier Airlines-47
Gender Score Comparison

Southwest Airlines Ranks 2nd in Gender Score

60 Employees rate Southwest Airlines' Gender Score a 81/100, which ranks it 2nd against its competitors, below Delta Air Lines. The Gender Score tracks how positively women rate their experience at Southwest Airlines.

  1. 1st
    Delta Air Lines
    81 / 100
  2. 2nd
    Southwest Airlines
    81 / 100
  3. 3rd
    American Airlines
    65 / 100
  4. 4th
    Spirit Airlines
    58 / 100
  5. 5th
    Frontier Airlines
    32 / 100
Gender Score Comparison
RankCompany Score
1Delta Air Lines81
2Southwest Airlines81
3American Airlines65
4Spirit Airlines58
5Frontier Airlines32
Diversity Score Comparison

Southwest Airlines Ranks 2nd in Diversity Score

54 Employees rate Southwest Airlines' Diversity Score a 73/100, which ranks it 2nd against its competitors, below Delta Air Lines. The Diversity Score tracks how positively diverse employees rate their experience at Southwest Airlines.

  1. 1st
    Delta Air Lines
    78 / 100
  2. 2nd
    Southwest Airlines
    73 / 100
  3. 3rd
    American Airlines
    63 / 100
  4. 4th
    Spirit Airlines
    62 / 100
  5. 5th
    Frontier Airlines
    46 / 100
Diversity Score Comparison
RankCompany Score
1Delta Air Lines78
2Southwest Airlines73
3American Airlines63
4Spirit Airlines62
5Frontier Airlines46
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