Southwest Airlines Employee Reviews
Out of 748 Southwest Airlines employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Southwest Airlines improve their work culture. The Customer Support team, with 97% positive reviews, reports the best experience at Southwest Airlines compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 30% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
they are extremely approachable and humble
Never satisfied with “status quo” which strives to continually improve Customer Experie
Review from Operations Dept
They're really committed and hardworking individuals who always support one another. And everyone is not afraid to help us.
I feel our Leaders do their best to balance the needs of our Company and of our Employees.
Great Company, Great Staff, Happy Employees!
What does the leadership team need to get better at?
Having a backbone and keeping their employees' best interests in mind
Review from Customer Support Dept
Remember Herb's motto: Take good care of your employees and your employees will take good care of your customers.
These people are so busy making up promotional stunts they forgot how to run a real company.
Take outside Diversity training, carr for employees, take responsibility for the leadership they promote. Stop the Hire to Fire practice.
The only people on the leadership team that is on our side are the supervisors. Until he can see as more than just numbers, this company will be going down on flames.
What is the best part about your compensation package?
Stock Options and annual bonuses
Review from Operations Dept
Flight benefits were good ,
Well paid for our postions.
401k match!!! And stock discount perchase
Travel Benefits, paid time off, 401k
Why do you feel undervalued and what would make you feel better about your compensation?
It's been over 5 years since our work group has received an increase in compensation. Meanwhile the Consumer Price Index has risen 22%. At the very least, we need a Cost Of Living Adjustment.
Compensation that is comparable to my region
stop taking away benefits or pay higher salary
Base pay was lower than market rate
This ruined my marriage. What amount of compensation would make this better?!
What are some of the best things about your team?
Great instincts in regards to Safety, Quality, and Compliance initiatives
Review from Operations Dept
Felt like family. The team was worked for the good of the company and fellow employees.
We typically have pre-defined objectives and do our best to stay on track in achieving those objectives
Our work group is generally unified and supportive of each other.
Innovative, truly agile, compassionate, and teamwork ability.
What do your coworkers need to improve and how could you work together better?
Communication skills need to improve.
An accountable team and a proper management that empowers the employees to contribute and when given the chance, fire the bad ones.
Work together and not be for one's self
The teams are a mix of people who are simply driven for the next promotion and people who genuinely want to help. The main challenge is they don't really do "roles" and managers are spread thin to appear productive, meaning there is no real mentorship or development.
Hire quality people and quit worring about who not to hire.
What is most positive about the culture and environment at your company?
Extend high level of autonomy to Employees
Review from Operations Dept
The culture of southwest does not get shown through hnl
Spirit, family, caring of corporate for emplyee and thier families!
Our People come first. If we have satisfied Employees they are more likely to work hard to keep our Customers happy.
Motivating, recognized and appreciated for the work we put in, friendly and easy environment.
What needs to change to make the company culture better?
its a top down culture.
Execetive management needs to be replaced
Give us the tools to make things right. Talk out of both sides of their mouths
HR should investigate bad management practices
Leadership Management overview of management through the eyes of CSA, Ramp Agents, OP agents
What did you like most about the interview process?
Positive atmosphere. Desire to help employees succeed.
Less probing and more conversational or discussion style of interview.
The scheduling was great, but it could've been like I need to, and they were very informative with the next process and steps for interview
Relaxed atmosphere for the most part
Quick, easy, transparent, matches with my day to day
What would you improve about your company's interview process?
take care of the people and the rest will take care of you.
Be more involved with applicants, on your status
Be transparent about pay and signing bonus payout. Company pays signing bonus a year later which is unusual
Not take as long to make hiring decision
Don't lie about Golden Rule, what kind of environment you have.
What makes you most happy at work?
Company actively supports Golden Rule for both Customers and Employees
Review from Operations Dept
Work family and pride of company i worked with!
I am most happy when I get to interact with my co-workers (which is my primary role)
the people i work with and my future pilot career with SWA
The opportunity to grow the Amazing benefits that me and my family gets
What's going wrong and how can it be improved?
Fire all the executives and start with a clean sheet and a new product.
Consequences for Supervisor and Management the subversive practices that destroy employees confidence within the company as well as the community and trusting public
You're hiring trash and that doesn't surprise me. Your customers see it.
They've lost site of theor internal ans external customers and values for money and shareholders
Corporate greediness and i dont think it can be repaired
Review from Engineering Dept
What do you like best about your company?
The freedom to be ourselves and make decisions on our own.
What would you most like to see improved at your company?
Empowerment by local Management to make decisions without having the Home Office having the final say in personnel issues.