Southwest Airlines Leadership Employee Reviews
What do you like best about the leadership team?
they are extremely approachable and humble
Never satisfied with “status quo” which strives to continually improve Customer Experie
Review from Operations Dept
They're really committed and hardworking individuals who always support one another. And everyone is not afraid to help us.
I feel our Leaders do their best to balance the needs of our Company and of our Employees.
Great Company, Great Staff, Happy Employees!
Communication and genuine care for me as a person and employee
Motivating and empowering attitude towards employees.
Kindness i respect from them
Awesome and they allow us to speak up and will take recommendations from each and every individual
They treat us like humans first. Its truly a family.
Exceptional and motivating in more ways expected.
The leadership is accessible, open, and receptive to new ideas as long as they don't alter the culture Herb established. We are very committed to that culture.
Out leaders are the best
Seems like tons of people are promoted within
Employees are the greatest asser
They Lead from the front an always there to to talk to agents.
Let's us do our jobs independently
It is family style - they genuinely care about the people of Southwest and consider them family immediately with the LUV and care to go with it!
They are very responsive to me and other.
Very supportive and open to feedback
What does the leadership team need to get better at?
Having a backbone and keeping their employees' best interests in mind
Review from Customer Support Dept
Remember Herb's motto: Take good care of your employees and your employees will take good care of your customers.
These people are so busy making up promotional stunts they forgot how to run a real company.
Take outside Diversity training, carr for employees, take responsibility for the leadership they promote. Stop the Hire to Fire practice.
The only people on the leadership team that is on our side are the supervisors. Until he can see as more than just numbers, this company will be going down on flames.
Recognizing good deeds and service
Review from Operations Dept
Respecting front line employees efforts
Review from Operations Dept
Stop adding random meaningless additions to already well established and effective procedures
Review from Operations Dept
Caring about anything but money
Review from Engineering Dept
Focusing on employees as much as the airplanes.
Stop making decisions that only benefit those at the top. They spent $500 million on stock buybacks in 2017. That is $500 million less that was paid out out to employees through profit-sharing. The stock buy backs lift the stock price which benefits those at the top whose bonuses are paid with stock
Review from Operations Dept
engaging the work staff in their efforts
Review from Operations Dept
Stop talking and start listening. SWA is brilliant covering up issues and refocusing attention elsewhere. They only ask the questions they want to hear about, but leave out the important stuff.
Review from Operations Dept