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Southwest Airlines Claimed Company
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . read more
Southwest Airlines Company Culture
Southwest Airlines Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.5/5
Top Rated Culture Dimensions
CEO Rating
A+Gender
A+Perks & Benefits
A+eNPS
A+Compensation
ASouthwest Airlines CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Robert E. Jordan
80 /100
See More
Diversity at Southwest Airlines
Top 20%Top 20% of Similar Size Companies on Comparably
B+
Diverse employees at Southwest Airlines have rated Outlook, Perks And Benefits, and Team as the highest categories they have scored
Women at Southwest Airlines
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Southwest Airlines have rated Perks And Benefits, CEO Rating, and Team as the highest categories they have scored
Southwest Airlines eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
44
Southwest Airlines employees are 44% more likely to recommend Southwest Airlines as a great place to work
| 66% | Promoters |
|---|---|
| 12% | Passives |
| 22% | Detractors |
Working at Southwest Airlines
Working at Southwest Airlines is rated highly by 582 employees, across various culture dimensions. Southwest Airlines employees are most satisfied about CEO Rating, Perks And Benefits, and eNPS categories, putting Southwest Airlines’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in Dallas. See below in detail how working at Southwest Airlines was rated by employees.
Overall Company Culture at Southwest Airlines
A
Overall Company Culture at Southwest Airlines is rated A
Last updated 11 days ago
Top
10%
Southwest Airlines ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Southwest Airlines Employee Reviews
Out of 748 Southwest Airlines employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Southwest Airlines improve their work culture.
| Positive Reviews | 87% |
|---|---|
| Constructive Feedback | 13% |
Positive Reviews From Southwest Airlines Employees
- What do you like best about the leadership team?they are extremely approachable and humble
- What makes you most happy at work?Company actively supports Golden Rule for both Customers and Employees
- What is most positive about the culture and environment at your company?Extend high level of autonomy to Employees
Constructive Feedback From Southwest Airlines Employees
- What needs to change to make the company culture better?its a top down culture.
- What does the leadership team need to get better at?Having a backbone and keeping their employees' best interests in mind
- What do your coworkers need to improve and how could you work together better?Communication skills need to improve.
Southwest Airlines Company Information
Southwest Airlines Company Overview
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered .
Southwest Airlines was founded in 1971 and its current CEO is Robert E. Jordan. Since its inception 55 years ago, Southwest Airlines has grown to 49600 employees.
Southwest Airlines Mission, Vision & Values
Southwest Airlines Mission & Values
Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Southwest Airlines Vision Statement
To become the world s most loved, most flown, and most profitable airline.
| Headquarter | Dallas, TX 75235 United States of America |
|---|---|
| Website | www.southwest.com/ |
| Founding Date | 1971 |
| Tel | (800) 435-9792 |
| Company Status | Public |
| Stock | LUV |
| Jobs | www.southwest.com/html/about-southwest/careers/ |
Southwest Airlines Competitors
Southwest Airlines competitors include Delta Air Lines, Spirit Airlines, American Airlines, and Frontier Airlines. Southwest Airlines ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Southwest Airlines compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Southwest Airlines Employees
Southwest Airlines has 49600 employees. 582 employees at Southwest Airlines have reviewed Southwest Airlines across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 11 days ago.
Overall, the 582 Southwest Airlines employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Southwest Airlines are pleased with their total compensation at Southwest Airlines, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Southwest Airlines are pleased with their team. 582 Participants grade the quality of their coworkers an A. The majority believe the meetings at Southwest Airlines are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Southwest Airlines believe the environment at Southwest Airlines is positive. Most Participants believe the pace of work at Southwest Airlines is comfortably fast. About 53% of the employees at Southwest Airlines work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Southwest Airlines are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Southwest Airlines employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Southwest Airlines report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Southwest Airlines have 0 meetings
Meetings
A Day in the Life
89% of Southwest Airlines employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Southwest Airlines employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Southwest Airlines employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Southwest Airlines employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
80% of Southwest Airlines employees call their work environment positive
Environment
Joining Southwest Airlines - Employee Onboarding
The prevailing opinion from employees about joining Southwest Airlines is that the company was very prepared on their first day. Southwest Airlines employees concluded that their overall onboarding experience was positive. 70% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Southwest Airlines KPIs and OKRs
At Southwest Airlines 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Southwest Airlines' KPIs and OKRs is essential for its success. Out of 18 Southwest Airlines employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 13 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
Southwest Airlines CEO & Leadership
80 /100
Southwest Airlines CEO Awards and Recognitions
Southwest Airlines’s CEO Robert E. Jordan started in this role in 2022. Robert’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in Dallas. Robert won Best CEOs for Diversity in 2019 specifically for Diversity, making Southwest Airlines’s CEO one of the top rated CEOs by diverse employees. Southwest Airlines’s CEO is highly regarded especially by employees in the HR department, employees in the Marketing department, and employees with 1 to 3 Years experience. However, employees with the company for 5 to 10 Years, employees in the Engineering department, and employees identified with Other ethnicities have a less favorable view of the CEO and believe there is room for improvement. Compared to Southwest Airlines’s competitors, Robert E. Jordan ranks right above Spirit Airlines CEO Ted Christie. Under E. Jordan’s leadership, Southwest Airlines employee respondents are most happy about their Perks And Benefits and the company’s Compensation. Office Culture and Professional Development are two areas, according to respondents, where Southwest Airlines could stand to see real improvement.
Southwest Airlines Leadership
The Southwest Airlines Executive Team is rated an “A” and led by CEO Robert E. Jordan, Executive Vice President of Corporate Services Robert E. Jordan, and Consultant Arthur Jefferson Lamb III
Robert E. Jordan CEO / President
Robert E. Jordan serves as the CEO / President of Southwest Airlines.
Robert E. Jordan Executive Vice President of Corporate Services
Mr. Robert E. Jordan, also known as Bob, has been Executive Vice President of Corporate Services at Southwest Airlines... read more
Arthur Jefferson Lamb III Consultant
Mr. Arthur Jefferson Lamb, III also known as Jeff, has been Consultant of Southwest Airlines Co. since June 30, 2017.... read more
Adam Decaire Managing Director of Network Planning
Mr. Adam Decaire has been Managing Director of Network Planning at Southwest Airlines Co. since January 2016. Mr.... read more
Linda B. Rutherford Senior VP & Chief Communications Officer
Ms. Linda B. Rutherford serves as Chief Communications Officer at Southwest Airlines Co. and has been its Senior Vice... read more
Jim Sturgis Managing Director of Quality, Programs and Maintenance Safety
Mr. Jim Sturgis has been Managing Director of Quality, Programs and Maintenance Safety of Southwest Airlines Co. since... read more
Mark R. Shaw Senior VP, General Counsel & Corporate Secretary
Mr. Mark R. Shaw has been General Counsel of Southwest Airlines Co. since February 01, 2013 and its Corporate Secretary... read more
Thomas M. Nealon President
Mr. Thomas M. Nealon, also known as Tom, has been the President of Southwest Airlines Co. since January 10, 2017. Mr.... read more
Alfred J. Smith III. Senior Vice President of Operations
Mr. Alfred J. Smith, also known as Jack, III has been Senior Vice President of Operations at Southwest Airlines Co.,... read more
Southwest Airlines Salaries
How much does Southwest Airlines pay?
How much do people at Southwest Airlines get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Southwest Airlines is $126,129, or $60 per hour, while the estimated median salary is $112,340, or $54 per hour.
At Southwest Airlines, the highest paid job is a Director of Sales at $240,921 annually and the lowest is a Desktop Support at $33,000 annually. Average Southwest Airlines salaries by department include: Customer Support at $146,109, HR at $174,154, Legal at $124,772, and Business Development at $188,653. Half of Southwest Airlines salaries are above $112,340.
264 employees at Southwest Airlines rank their Compensation in the Top 10% of similar sized companies in the US (based on 821 ratings) while 259 employees at Southwest Airlines rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 269 ratings).
Salaries contributed from Southwest Airlines employees include job titles like Senior Developer, Marketing Manager, Project Manager- Marketing, and Operations Manager. Comparably data has a total of 11 salary records from Southwest Airlines employees.
Last updated 11 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $59k | $59k | 1st Percentile |
17th Percentile $86k | $86k | 17th Percentile |
33rd Percentile $112k | $112k | 33rd Percentile |
50th Percentile $171k | $171k | 50th Percentile |
67th Percentile $225k | $225k | 67th Percentile |
83rd Percentile $278k | $278k | 83rd Percentile |
100th Percentile $296k | $296k | 100th Percentile |
$126,129*
Average Compensation
$112,340*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Southwest Airlines Salaries by City
Southwest Airlines Salaries by Department
Diversity & Inclusion at Southwest Airlines
Diverse employees at Southwest Airlines score the company 73/100 across various culture categories, placing Southwest Airlines in the Top 20% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Southwest Airlines across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Southwest Airlines Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Southwest Airlines PTO
Southwest Airlines' PTO and Vacation policy typically gives 20-30 days off a year with 71% of employees expected to be work free while out of office. Paid Time Off is Southwest Airlines' 3rd most important benefit besides Healthcare when ranked by employees, with 11% of employees saying it is the most important benefit. Southwest Airlines' benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Southwest Airlines Careers
Southwest Airlines Jobs
No Recent Jobs found for Southwest Airlines on Comparably
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H1B Visa
In 2019, Southwest Airlines applied for 24 H1B visas. Of the work permits applied for, 92% were approved.
Work Permit Application Outcome
Southwest Airlines has a total of 49600 employees
24
Total Applied
H1B Applications Outcome
- 92% Granted (22 out of 24)
- 0% Denied ( out of 24)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 24)
- 8% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 24)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Southwest Airlines Know You Want To Work There
Overview of Candidates Interested in Southwest Airlines on Comparably
Candidates By Department
All Industries | 40% | |
|---|---|---|
IT | 11% | |
Engineering | 8% | |
Marketing | 8% | |
Sales | 8% | |
Other | 25% |
Candidates By Location
Dallas | 41% | |
|---|---|---|
Plano | 5% | |
Frisco | 4% | |
Fort Worth | 3% | |
Lewisville | 2% | |
Other | 45% |
Southwest Airlines Internship Program
Acquiring a position in Southwest Airlines' Internship Program is generally not difficult. Why intern at Southwest Airlines? Employees are extremely happy at Southwest Airlines and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Southwest Airlines employees say they’re never bored at work. Additionally, 60% have developed close friendships with their co-workers.
How difficult is it to get an internship at Southwest Airlines?
Operations
Very Difficult20%
Somewhat Difficult40%
Not Difficult20%
Difficult0%
Does Not Offer Internships20%
Answered by 5 Operations Interns
Frequently Asked Questions regarding Southwest Airlines
Who is the CEO of Southwest Airlines?
Southwest Airlines CEO is Robert E. Jordan, their score by employees is 80
What is Southwest Airlines eNPS?
The eNPS for Southwest Airlines is 44
What is Southwest Airlines revenue?
Southwest Airlines revenue is $21B
What is the salary for Graphic Designer in Southwest Airlines?
Graphic Designer average salary in the US is 76k
What are the salaries in the Design in Southwest Airlines?
The average salaries for Design in Southwest Airlines is 95k
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