Southwest Airlines Outlook Employee Reviews | Comparably
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Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . read more
EMPLOYEE
PARTICIPANTS
592
TOTAL
RATINGS
5330
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Southwest Airlines Outlook Employee Reviews

What makes you most happy at work?

Company actively supports Golden Rule for both Customers and Employees

Review from Operations Dept

Work family and pride of company i worked with!

I am most happy when I get to interact with my co-workers (which is my primary role)

the people i work with and my future pilot career with SWA

The opportunity to grow the Amazing benefits that me and my family gets

Great co workers to work with

Remote work, flexibility, and work life balance

It great fun loving company to work for.

The people drive the company culture!

Taking care of people and each other.

The people who I work with make it an amazing experience.

Talking to our amazing customers. Even when they have issues 90% of them are extremely compassionate for us agents.

Interacting with positive employees and customers

The people genuinely care about each other.

Relevance in my role to influence and make a difference for others

Review from Operations Dept

Interacting with customers and co workers

Being able ti help people get ti where they need to go

When my leaders leave me alone and I don't get overwhelmed with so much work that everyone around me start having serious health issues.

Challenge.. knowing I'm Walking to something different everyday

My relationships and job stability

What's going wrong and how can it be improved?

Fire all the executives and start with a clean sheet and a new product.

Consequences for Supervisor and Management the subversive practices that destroy employees confidence within the company as well as the community and trusting public

You're hiring trash and that doesn't surprise me. Your customers see it.

They've lost site of theor internal ans external customers and values for money and shareholders

Corporate greediness and i dont think it can be repaired

Review from Engineering Dept

Leadership needs to stop interfering and let the workers work.

Review from Operations Dept

We are an airline. We can't make the public happy with us at all times. Someone isn't going to like us and our policies.

managers need to be less forceful and staff the station properly

Review from Operations Dept

Employees are treated like cattle or just a number. Company tries to maintain its "culture," but has become too focused on profits and appeasing shareholders to able to honestly say that they care about the employees.

Review from Operations Dept

Add more Supervisors, better technology and more support. Give the Supervisor team something back, like sick time or double time.

Review from Operations Dept

What do you like best about your company?

The freedom to be ourselves and make decisions on our own.

What would you most like to see improved at your company?

Empowerment by local Management to make decisions without having the Home Office having the final say in personnel issues.

Review Sentiment at Southwest Airlines

87
87%
13
13%

About Southwest Airlines' Outlook

A
81/100

Where This Score Ranks Southwest Airlines' Outlook

TOP
10%

In the Top 10% of 1226 similar size companies on Comparably

TOP
20%

In the Top 20% of 108 companies in Dallas

2nd

2nd place versus 5 competitors rated on Comparably

Southwest Airlines' Outlook is scored an A by 966 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Southwest Airlines' Outlook score helps to boost their overall culture score, due partly to the fact that the HR department’s positive scores help Outlook to be one of Southwest Airlines' stronger culture attributes. Use the filters below to understand Southwest Airlines employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 11 days ago.

Rate Outlook the Highest

  • Department - HR
    +17%
  • Department - Finance
    +16%
  • Experience - 1 to 3 Years
    +16%

Rate Outlook the Lowest

  • Tenure - 2 to 5 Years
    -24%
  • Department - Engineering
    -17%
  • Ethnicity - Other
    -12%

How Southwest Airlines' Outlook Score is Calculated

FILTER RATINGS BY

Results from 562 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

84
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic57%
Good28%
Neutral11%
Bad2%
Terrible2%
How do your customers perceive your company?
AnswerPercent
Yes76%
No24%
Are you typically excited about going to work each day?
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Rate your company