Southwest Airlines Employee Reviews
Out of 750 Southwest Airlines employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Southwest Airlines improve their work culture. The Customer Support team, with 97% positive reviews, reports the best experience at Southwest Airlines compared to all other departments at the company. The Operations team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Having a backbone and keeping their employees' best interests in mind
Review from Customer Support Dept
Remember Herb's motto: Take good care of your employees and your employees will take good care of your customers.
These people are so busy making up promotional stunts they forgot how to run a real company.
Take outside Diversity training, carr for employees, take responsibility for the leadership they promote. Stop the Hire to Fire practice.
The only people on the leadership team that is on our side are the supervisors. Until he can see as more than just numbers, this company will be going down on flames.
Why do you feel undervalued and what would make you feel better about your compensation?
It's been over 5 years since our work group has received an increase in compensation. Meanwhile the Consumer Price Index has risen 22%. At the very least, we need a Cost Of Living Adjustment.
Compensation that is comparable to my region
stop taking away benefits or pay higher salary
Base pay was lower than market rate
This ruined my marriage. What amount of compensation would make this better?!
What do your coworkers need to improve and how could you work together better?
Communication skills need to improve.
An accountable team and a proper management that empowers the employees to contribute and when given the chance, fire the bad ones.
Work together and not be for one's self
The teams are a mix of people who are simply driven for the next promotion and people who genuinely want to help. The main challenge is they don't really do "roles" and managers are spread thin to appear productive, meaning there is no real mentorship or development.
Hire quality people and quit worring about who not to hire.
What needs to change to make the company culture better?
its a top down culture.
Execetive management needs to be replaced
Give us the tools to make things right. Talk out of both sides of their mouths
HR should investigate bad management practices
Leadership Management overview of management through the eyes of CSA, Ramp Agents, OP agents
What would you improve about your company's interview process?
take care of the people and the rest will take care of you.
Be more involved with applicants, on your status
Be transparent about pay and signing bonus payout. Company pays signing bonus a year later which is unusual
Not take as long to make hiring decision
Don't lie about Golden Rule, what kind of environment you have.
What's going wrong and how can it be improved?
Fire all the executives and start with a clean sheet and a new product.
Consequences for Supervisor and Management the subversive practices that destroy employees confidence within the company as well as the community and trusting public
You're hiring trash and that doesn't surprise me. Your customers see it.
They've lost site of theor internal ans external customers and values for money and shareholders
Corporate greediness and i dont think it can be repaired
Review from Engineering Dept
What would you most like to see improved at your company?
Empowerment by local Management to make decisions without having the Home Office having the final say in personnel issues.