Southwest Airlines KPIs and OKRs
At Southwest Airlines 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Southwest Airlines' KPIs and OKRs is essential for its success. Out of 18 Southwest Airlines employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 13 have said yes.
Manager's Role in Accomplishing Goals
A main function of a managerial role is to lead one’s subordinates. A manager at Southwest Airlines is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Southwest Airlines employees shared they generally receive helpful feedback every week or once a quarter, while 33% of Southwest Airlines employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.
