eNPS at Southwest Airlines | Comparably
Southwest Airlines Claimed Company
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . read more
EMPLOYEE
PARTICIPANTS
582
TOTAL
RATINGS
5256
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eNPS at Southwest Airlines

Southwest Airlines' Employee Net Promoter Score (eNPS) is 44, as rated by 437 employees. Employee Net Promoter Score tracks Southwest Airlines employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Southwest Airlines to a friend? Today, 66% of Southwest Airlines employees would encourage their friends to become coworkers, whereas 12% are neutral and 22% would not recommend working at Southwest Airlines to their friends.

Last updated 3 days ago.

Where This Score Ranks Southwest Airlines' eNPS

  • TOP
    5%

    In the Top 5% of 1261 Similar Sized Companies on Comparably

  • TOP
    20%

    In the Top 20% of 112 Nearby Companies in Dallas

  • 2nd

    2nd place versus 5 competitors rated on Comparably

44
May
44
Aug
44
Oct
44
Nov
44
Dec
44
Jan
  • Promoters
  • Passives
  • Detractors
Who Ranks Southwest Airlines' eNPS the Highest?
Department - HR 100/100
Ethnicity - Asian or Pacific Islander 100/100
Experience - 1 to 3 Years 100/100
Who Ranks Southwest Airlines' eNPS the Lowest?
Tenure - 2 to 5 Years -100/100
Department - Engineering 0/100
Ethnicity - Other 24/100

Southwest Airlines eNPS At a Glance

Southwest Airlines employees are more likely to recommend Southwest Airlines as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The HR department and Asian or Pacific Islander employees provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Southwest Airlines to a friend?” Based on 437 ratings, Southwest Airlines ranks 2nd place versus its 5 competitors and is right below Delta Air Lines.

Compared to other companies in Dallas, Southwest Airlines falls into the Top 20% of 112 companies. The last rating was provided 3 days ago.

Southwest Airlines' eNPS Trendline

  • Southwest Airlines44
  • Other Companies in Dallas
  • Similar Size on Comparably

Southwest Airlines' eNPS Rank Against Similar Sized Companies on Comparably

TOP
5%

Southwest Airlines ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for eNPS Score.

  1. Boston Scientific
    45
  2. Uber
    44
  3. The Hartford
    44
  4. Southwest Airlines
    44
  5. IHG
    44
  6. SAP
    43
  7. Thomson Reuters
    43

Southwest Airlines' eNPS Rank Against Other Companies Nearby

TOP
20%

Southwest Airlines ranks in the Top 20% of other companies in Dallas for eNPS Score.

  1. 20th
    CommScope
    50
  2. BuzzShift
    50
  3. Bread Financial
    48
  4. Southwest Airlines
    44
  5. Texas Health Resources
    42
  6. Chili's
    40
  7. Kimberly-Clark
    40

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