Tim Hortons is a Canadian multinational restaurant. consulte Mais informação
I'm always on the drive-thru window for the duration of my shift. It's so much pressure to make time regardless of certain circumstances (i.e customer changes their mind, add on to their order, etc). In other words, the standard and expectation is unrealistic and we get bashed by senior management.
Quais são algumas das melhores coisas da sua equipe?
Cooperative, honest, communicative and efficient
O que está ruim e como pode melhorar?
Drive thru, espeically is focused on getting ppl in and out. It's hard to interact with customers on a personal level.
O que você mais gosta nos lideres?
They know how to run a shift. It's senior management that don't see that. They don't experience what we go through every shift and they judge us based on the one day they visit.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
My team and I try our best to make drive thru time but our best is considered our worse performance. They do not consider scenarios where customers may change their order or the fact that there are customer who order a lot of items that require more time to make. We only have a linited amount of ppl
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