When guests are nice and check in and don't cause problems or want freebies all the time. It's awful when guest just want free services ...
We work together and keep each other informed, we also cover for each other if we need to, and do our jobs. We all know that everyone has a life and most of us work 2 jobs and doing all we can to make ends meet.
My team works well together, and the manager is great to work with; she listens to us and hears what we go through and makes it a better place to work. I'm actually doing some homework based on working with the hotel I am at and how your services are.