Alorica Заявленная компания
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. читать еще
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How's the leadership on the Customer Support team at Alorica?
3 Answers from Employees at Alorica
- 0Helpful
Depends on what program you end up. With that being said, the site director is untrustworthy. Alorica, itself, does not believe in raises, nor in making sure that their employees understand their rights. They lack transparency.
- 0Helpful
I can't speak for the entire corporation, but not bad at the top with who I have interacted with. No issues from my time.
- 0Helpful
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