Alorica Заявленная компания
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. читать еще
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What does the ideal candidate in the Customer Support department look like at Alorica?
2 Answers from Employees at Alorica
- 0Helpful
Listener,understand the clients and their needs. Listening they are not all having a good day. Caring for what they are saying.Making sure you are all telling them the right information. They do not like it when they get conflicting information.
- 0Helpful
Cheap. Someone that is basically trained but can do what I just fleshed out...get survey numbers and keeps customers from getting credits.
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