Alorica Заявленная компания
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. читать еще
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How does Alorica measure success and growth in the Customer Support department?
3 Answers from Employees at Alorica
- 0Helpful
It's all about numbers. Both survey results from customers (which itself is random, because you can theoretically have 97 great calls, three bad calls and the three calls be the surveyed ones) and the ability to avoid crediting customers at all costs. That's all that matters.
- 0Helpful
Atm we are losing people. I do not much growth. I know Dorthy, lady where I at. Hoped for very long time to get promoted to supervisor. People who have been there long gotten the job.
- 0Helpful
They don’t know how to measure it m
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