
For the most part, non-management employees are exceedingly talented, actually care about providing quality work, and delivering beyond expectations.
Even with lax or no direction at all, my team is able to consistently deliver and often exceeds customer expectations.
Management needs to start listening to their employees and actively take steps to provide opportunities for their growth within the company or they will start leaving for companies that will.
There is a distinct lack of direction from middle management which affects their employee's career trajectory. Lack of mentorship and knowledge in their employee's role greatly affects this as well.
Please know that you are losing field service team members because, you are actively discouraging the behavior that directly effects future business with our customers. They are the face of the company and should be treated as such.