What's going wrong and how can it be improved at Sears?

Question

Asked 9 years ago to all employees at Sears

26 Answers from Employees at Sears

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score 0 · Answer 1

Corporate people need to get out and visit stores. They have no clue how stores are stocked. I doubt the CEO even knows where his stores are

score 3 · Answer 2

Too late for that. Wrong management at a lot of levels. Corporate run by people who have NEVER worked in a store, unrealistic goals.

score 0 · Answer 3

Listen to your people. When we ask for help or supply's we ask because we need it not to be told make do.

score 3 · Answer 4

Associates are so tired of being beaten down. Great people who know & love cust service...allow them to shine without being robots.

score 0 · Answer 5

make it fun some times.Give adwards out for doing a good job.Nothing big just to let YOU know that we noticed

score 3 · Answer 6

Let the employees work where they were working before they tried to change everything. Not everyone is good at multitasking

score 0 · Answer 7

Sears online unfairly competes with the store prices and promotions and drives customers away from Sears in the confusion.

score 0 · Answer 8

The big box bleed. Sell what Sears is noted for, Tools, Appliances and Lawn & Garden, Loose the Clothes.

score 3 · Answer 9

Customer satisfaction 30 day return policy is not reasonable because the stores are not very convenient.

score 0 · Answer 10

this is basically the same question as before...management needs to get their act together

score 0 · Answer 11

More money put into the stores. I think it is too late for that

score 3 · Answer 12

Need better managerment in Chicago. I doubt they know where my store is

score 0 · Answer 13

Stop trying to compete with everyone and quit performing to an unrealistic number.

score 0 · Answer 14

More taking care of customers again and less selling of add ons

score 0 · Answer 15

corp. is more concerned about the realestate than the retail business

score 3 · Answer 16

Co needs to focus more on customers than intergrated retail

score 0 · Answer 17

I love my job and the people I work with

score 0 · Answer 18

Workers are tired of low pay and high pressure.

score 0 · Answer 19

Better pay and mgmt. talking to us.

score 0 · Answer 20

By having town hall meetings again.

score 1 · Answer 21

They don't change anyrhing

score 0 · Answer 22

poor choice of ceo

score 0 · Answer 23

Not feeling appreciatef

score 0 · Answer 24

Morale is horrible

score 0 · Answer 25

Customer satisfaction