It was an in depth process
Our clients play games and the executives want to only please. This makes for some unreasonable practices.
I am a manager and am compensated nicely. I also receive bonuses. The average technician in the field is treated and compensated poorly unless they have been with the company for 20+ years.
Supervisors tell district managers what they want to hear. District managers tell regional directors what they want to hear. Regionals tell VPs what they want to hear. See the problem? There is a huge disconnect and higher level managers are blind to this effect.
They are not in touch with reality. Everything is based on LPH and that does not go hand in hand with quality. Supervisors receive bonuses on LPH and not quality. As long as that continues quality will suffer. Management receives all the bonuses and high salaries while technicians receive low pay.