Extended Stay America – There customer service and the way their managers act. I have one at round rock south in Texas that is now harassing my guests because I called customer relations department on her for repeatedly running my card when one it wasn't approved and 2 she was charging me for days I haven't even been here.

Extended Stay America is a chain of hotels specialized in providing business and leisure travelers a functional hotel suite. read more

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There customer service and the way their managers act. I have one at round rock south in Texas that is now harassing my guests because I called customer relations department on her for repeatedly running my card when one it wasn't approved and 2 she was charging me for days I haven't even been here.

What is most positive about the culture and environment at your company?

Guest oriented and very employee friendly

What is most positive about the culture and environment at your company?

The relationships you build with guests and team members

What's going wrong and how can it be improved?

If everyone was paid fairly, it would make things a lot better.

Why do you feel undervalued and what would make you feel better about your compensation?

I think they could do better with the salary. People work hard n for little money

Briefly describe your overall experience at your company

My overall experience is that we're a family...

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