Extended Stay America Employee Reviews
Out of 358 Extended Stay America employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Extended Stay America improve their work culture. The Operations team, with 60% positive reviews, reports the best experience at Extended Stay America compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 69% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Let's me repair things and no questions about my ability to do the job.
I wish they were more involved with associates
needs more work at company
The managers and employees are amazing. It's just the company itself that needs to do better.
Experienced and caring management team.
What does the leadership team need to get better at?
Communication, and less gossip. Forward communication to shift changes
Demoting some of their long term managers that abuses the system.
Everything! They need to get better at everything
Showing up for the team....not bossing the team around through a phone and really show up to support the team
Being honest and having integrity
What is the best part about your compensation package?
Nothing really good i worked for it all
Able to provide for my kids
they take care of all your needs
Nothing really stands out to me
Im not quite sure at all
Why do you feel undervalued and what would make you feel better about your compensation?
Better support would be appreciated
Housekeepers need a raise for all of our hard work
More pay for the work
Due to the financial crisis of the pandemic and the minimum wage increasing recently I believe my pay does not match with the level of my work.
We clean terrible rooms for no compensation and hardly get tips.
What are some of the best things about your team?
Everyone helps Everyone on a daily basis to ensure the daily operation flows smoothly.
Friendly and easy to talk to
Front desk and housekeeping were the best
Family vibes able and willing
Everyone works together very well and are very helpful. They whole team is amazing.
What do your coworkers need to improve and how could you work together better?
Teamwork less nagging from bosses about time
Teamwork is needed not competition
Be available to staff when we need to resolve an issue directly, not through email.
They are all scared to speak up about the problems that go on
that's management's job, not mine. You can't fix anything with incompetent managers coming and going. Along with frustrated staff coming and going as well. I'm dizzy from all the folks that have come and gone
What is most positive about the culture and environment at your company?
Nothing there is no positivity
Humbling to know new culters and to hear a part of their story brings you back to earth
It feels like a little family.
GM really looks out for me
great place to work and wonderful culture. lovin it.
What needs to change to make the company culture better?
Knowing when they have dedicated hard workers
Practice what you preach about
better pay, better benefits. focus on employees and not stockholders.
Review from Operations Dept
Organization within the Human Resources and better professionalism
A manager that knows how to talk to the guest and the employees would be a start
Review from Customer Support Dept
What did you like most about the interview process?
Professionalism was showcased throughout the interview and attention to detail and compemsation.
I got hired and was given a chancr
Easy straightforward questions pertaining to the job
It was an easy process and a welcoming one.
During the interview they made this job sound better than it is
What would you improve about your company's interview process?
Well if they would show up more to know what they want and not expect so much as well
I never interview was just told u start work Saturday morning at 10 it took a month and a half to get my first check
Review from Customer Support Dept
the management asked about my intentions to start a family and whether or not I had any disabilities at all
No negatively about current employees
if you are willing to work, you are hired
What makes you most happy at work?
Ease of tasks and friendly co workers
The guest, especially long term. Though management frowns upon getting to know the long-term guest. Even though they are extremely friendly with the guest themselves.
Making other people smile and Brighting up there day I. Love helping them at all times if I can
Making guests feel at home
The laid back environment and trust
What's going wrong and how can it be improved?
Roaches not clean managers involved in confrontation
Get rid of the crooked management
Find a new management team
Bad management Bad management bad business
We need new manager someone who knows what their doing listens to the guest and the employees especially when they give their availability to her 4/5 times and she still gets it's wrong . She needs to put the schedule up on time every week so we can know what days we work . She needs to stop blami
Review from Customer Support Dept
What do you like best about your company?
Customer service is put first.
Review from Customer Support Dept
What would you most like to see improved at your company?
Corporate supporting employees more often.
Review from Customer Support Dept