Extended Stay America Culture | Comparably
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Extended Stay America Claimed Company
Extended Stay America is a chain of hotels specialized in providing business and leisure travelers a functional hotel suite. read more
EMPLOYEE
PARTICIPANTS
348
TOTAL
RATINGS
3218

Extended Stay America Company Culture

Extended Stay America Culture

This score is derived from employee ratings & reviews
2.4/5
Extended Stay America's Overall Culture is rated D-

Top Rated Culture Dimensions

Extended Stay America CEO

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Jonathan Halkyard Extended Stay America's CEO
Jonathan Halkyard
56 /100

Diversity at Extended Stay America

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-

Diverse employees at Extended Stay America have rated Office Culture, Professional Development, and Environment as the highest categories they have scored

Women at Extended Stay America

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Extended Stay America have rated Office Culture, Environment, and Leadership as the highest categories they have scored

Extended Stay America eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Recommend to a Friend?

-38

Extended Stay America employees are -38% more likely to recommend Extended Stay America as a great place to work

27%Promoters
8%Passives
65%Detractors

Working at Extended Stay America

Working at Extended Stay America is rated below average by 348 employees, across various culture dimensions. Extended Stay America employees rate Office Culture highest among all categories, and think that Team and Work Culture have the most room for improvement, putting Extended Stay America’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Hickory, NC. See below in detail how working at Extended Stay America was rated by employees.

Overall Company Culture at Extended Stay America

D-

Overall Company Culture at Extended Stay America is rated D-

Last updated a month ago

Bottom
10%

Extended Stay America ranks in the Bottom 10% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 348 Employees

View Results
0
20
40
60
80
100
Sales
74
Sales74
Operations
62
Operations62
HR
53
HR53
Customer Success
42
Customer Success42
Customer Support
41
Customer Support41
Engineering
40
Engineering40

Extended Stay America Employee Reviews

Out of 358 Extended Stay America employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Extended Stay America improve their work culture.

49%
51%
Positive Reviews49%
Constructive Feedback51%

Positive Reviews From Extended Stay America Employees

  • What did you like most about the interview process?
    Professionalism was showcased throughout the interview and attention to detail and compemsation.
  • What makes you most happy at work?
    Ease of tasks and friendly co workers
  • What are some of the best things about your team?
    Everyone helps Everyone on a daily basis to ensure the daily operation flows smoothly.

Constructive Feedback From Extended Stay America Employees

  • What does the leadership team need to get better at?
    Communication, and less gossip. Forward communication to shift changes
  • What does the leadership team need to get better at?
    Demoting some of their long term managers that abuses the system.
  • What needs to change to make the company culture better?
    Knowing when they have dedicated hard workers

Extended Stay America Company Information

Extended Stay America Company Overview

Extended Stay America is a chain of hotels specialized in providing business and leisure travelers a functional hotel suite.

Extended Stay America Mission, Vision & Values

Extended Stay America Mission Statement

mission is to care for people who are building a better future for themselves and their families, so in an effort to help those in need of long-term housing while their homeland recovers.

Extended Stay America Values

  • put people first
  • Create opportunity for growth
  • Do what's right
  • Care for our Community
HeadquarterCharlotte, NC
United States of America
Websiteextendedstayamerica.com
Founding Date1995
Tel980-345-1600
Company StatusPublic
StockSTAY

Extended Stay America Competitors

Extended Stay America competitors include Booking.com, Choice Hotels, Airbnb, and Priceline.com. Extended Stay America ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Extended Stay America compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Booking.com's Logo
    Booking.com
    4.7/5
  2. #2
    Choice Hotels' Logo
    Choice Hotels
    4.6/5
  3. #3
    Airbnb's Logo
    Airbnb
    4.4/5
  4. #4
    Priceline.com's Logo
    Priceline.com
    2.6/5
  5. #5
    Extended Stay America's Logo
    Extended Stay America
    2.4/5
A Day in the Life
A Day in the Life
Extended Stay America employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Extended Stay America report the work pace is moderate
Work Pace
A Day in the Life
On a typical day, employees at Extended Stay America have 1 meeting
Meetings
A Day in the Life
53% of Extended Stay America employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Extended Stay America employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Extended Stay America employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Extended Stay America employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
65% of Extended Stay America employees call their work environment negative
Environment

Extended Stay America Employees

348 employees at Extended Stay America have reviewed Extended Stay America across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 348 Extended Stay America employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Extended Stay America are mostly dissatisfied with their total compensation at Extended Stay America, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Extended Stay America are mostly dissatisfied with their team. 348 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Extended Stay America are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Extended Stay America believe the environment at Extended Stay America is negative. Most Participants believe the pace of work at Extended Stay America is moderate. About 72% of the employees at Extended Stay America work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Extended Stay America are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Extended Stay America - Employee Onboarding

The prevailing opinion from employees about joining Extended Stay America is that the company was unprepared on their first day. Extended Stay America employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Extended Stay America KPIs and OKRs

At Extended Stay America 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Extended Stay America's KPIs and OKRs is essential for its success. Out of 7 Extended Stay America employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.

AnswerPercent
Yes71%
No29%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes67%
No33%
Are the KPIs/OKRs for your department clear?

Extended Stay America CEO & Leadership

Extended Stay America CEO - Jonathan Halkyard

Jonathan Halkyard Extended Stay America's CEO
56 /100

Jonathan’s approval rate is lower compared to CEOs at similar sized companies, putting Jonathan in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in Hickory, NC. Jonathan Halkyard’s employees rank Extended Stay America in the Top 20% for Office Culture, in the Bottom 45% for Professional Development, and in the Bottom 15% for Environment. Halkyard is generally unpopular with Extended Stay America employees, but ranks especially low with employees with Entry Level experience, and by employees in the Customer Support department and employees in the Engineering department. However, employees in the Sales department have a slightly more favorable view of the CEO. When compared to Extended Stay America’s competitors, Jonathan Halkyard ranks below both Priceline.com CEO Brett Keller and Booking.com CEO Glenn D. Fogel.

Extended Stay America Leadership

The Extended Stay America Executive Team is rated a “D” and led by CEO Jonathan Halkyard, Executive Vice President of Operations Simon Mendy, and Chief Information Officer and Senior Vice President Ames B. Flynn

  • Jonathan Halkyard  CEO / President

    Jonathan Halkyard CEO / President

    Jonathan Halkyard serves as the CEO / President of Extended Stay America.

  • Simon Mendy Executive Vice President of Operations

    Mr. Simon Mendy has been an Executive Vice President of Operations at Extended Stay America, Inc. since November 7,... read more

  • Ames B. Flynn Chief Information Officer and Senior Vice President

    Mr. Ames B. Flynn has been Chief Information Officer and Senior Vice President of Extended Stay America, Inc. since... read more

  • James G. Alderman Jr. Chief Asset Merchant and Executive Vice President

    Mr. James G. Alderman, Jr., also known as Jim, has been Chief Asset Merchant and Executive Vice President of Extended... read more

  • Victoria Plummer Executive Vice President of Hotel Operations

    Ms. Victoria Plummer has been an Executive Vice President of Hotel Operations at Extended Stay America, Inc. since... read more

  • David Clarkson Interim Chief Financial Officer

    Mr. David Clarkson is Interim Chief Financial Officer of Extended Stay America Inc. and ESH REIT since January 2018 and... read more

  • Ames Flynn Executive Vice President, Shared Services (Technology, Marketing and Facilities)

    Ames Flynn serves as the Executive Vice President, Shared Services (Technology, Marketing and Facilities) of Extended... read more

  • Mark Mahoney Executive Vice President of Sales

    Mark Mahoney serves as the Executive Vice President of Sales of Extended Stay America. Mark started at Extended Stay... read more

  • James Conway Senior Vice President

    James Conway serves as the Senior Vice President of Extended Stay America.

Extended Stay America Salaries

How much does Extended Stay America pay?

How much do people at Extended Stay America get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Extended Stay America is $124,921, or $60 per hour, while the estimated median salary is $129,876, or $62 per hour.

At Extended Stay America, the highest paid job is a Director of Sales at $222,462 annually and the lowest is a Financial Analyst at $30,000 annually. Average Extended Stay America salaries by department include: Design at $115,540, Product at $172,913, Legal at $157,739, and Engineering at $136,980. Half of Extended Stay America salaries are above $129,876.

165 employees at Extended Stay America rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 495 ratings) while 160 employees at Extended Stay America rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 165 ratings).

Salaries contributed from Extended Stay America employees include job titles like Financial Analyst. Comparably data has a total of 1 salary records from Extended Stay America employees.

Last updated a month ago.

1st Percentile
$63k
$63k1st Percentile
17th Percentile
$95k
$95k17th Percentile
33rd Percentile
$127k
$127k33rd Percentile
50th Percentile
$176k
$176k50th Percentile
67th Percentile
$222k
$222k67th Percentile
83rd Percentile
$265k
$265k83rd Percentile
100th Percentile
$275k
$275k100th Percentile
$124,921*
Average Compensation
$129,876*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Extended Stay America Salaries by City

Extended Stay America Salaries by Department

Explore Extended Stay America Salaries

Diversity & Inclusion at Extended Stay America

Diverse employees at Extended Stay America score the company 50/100 across various culture categories, placing Extended Stay America in the Bottom 10% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Extended Stay America across various culture dimensions.

Ranked Culture the Highest

Women 78/100
Department - Sales
Men 60/100
Department - Operations
Diverse Employees 60/100
Tenure - Less Than 1 Year

Ranked Culture the Lowest

Women 39/100
Department - Customer Support
Men 40/100
Department - Engineering
Diverse Employees 45/100
Department - Customer Support

Extended Stay America Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance

Extended Stay America PTO

Extended Stay America's PTO and Vacation policy typically gives 0-10 days off a year with 75% of employees expected to be work free while out of office. Paid Time Off is Extended Stay America's most important benefit besides Healthcare when ranked by employees, with 40% of employees saying it is the most important benefit. Extended Stay America's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time20%
Vacation Policy40%
Office Meals0%
401k Contribution40%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes25%
No75%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo50%
$500 -$1000/mo0%
Less than $500/mo50%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Extended Stay America Careers

Extended Stay America Jobs

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Let Extended Stay America Know You Want To Work There

Overview of Candidates Interested in Extended Stay America on Comparably

Candidates By Department

IT
20%
All Industries
20%
Engineering
20%
Design
20%
Executive
10%
Other
10%

Candidates By Location

Charlotte
20%
Durham
10%
Fort Mill
10%
New York City
10%
Seattle
10%
Other
40%

Frequently Asked Questions regarding Extended Stay America

Who is the CEO of Extended Stay America?

Extended Stay America CEO is Jonathan Halkyard, their score by employees is 56

What is Extended Stay America eNPS?

The eNPS for Extended Stay America is -38

What is the salary for Community Manager in Extended Stay America?

Community Manager average salary in the US is 77k

What are the salaries in the Engineering in Extended Stay America?

The average salaries for Engineering in Extended Stay America is 137k

Who are Extended Stay America competitors?

Extended Stay America main competitors are Booking.com, Choice Hotels, Airbnb, Priceline.com

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