Extended Stay America CS Rep Employee Reviews
Briefly describe your overall experience at your company
Friendly, comfortable, balanced, compassionate, professional.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Professional yet friendly. Compassionate and understanding. Efficient and thorough.
Review from Customer Support Dept
Leadership team listens to their employees, and there is a new positive energy in the company. Good communication.
Review from Customer Support Dept
They truly care for their employees safety, if there is an issue with a guest, management would have guest removed ASAP.
Review from Customer Support Dept
What does the leadership team need to get better at?
No favoritism, no gossip, better relationship with management
Review from Customer Support Dept
Do a better job training
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Treating the employees under them like human being
Review from Customer Support Dept
They need better leadership at this company.
Review from Customer Support Dept
What is the best part about your compensation package?
Little to no co payments.
Review from Customer Support Dept
all the benefits are great
Review from Customer Support Dept
I work part time so no benefits. Some benefits would be great.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I work very hard for extended stay America, and try my best to go above and beyond for the company, yet my manager has a terrible attitude and even worse management skills
Review from Customer Support Dept
I work hard and the pay is not fair
Review from Customer Support Dept
The mgr johnie did not care for the employees or kept the hotel in good condition. He played favorites and instigated employees against each other. He did not act like he cared at all about his employees.
Review from Customer Support Dept
What are some of the best things about your team?
Friendly, fun, intelligent, efficient, communicative.
Review from Customer Support Dept
We support each other, where one leaves off the other picks up (teamwork).
Review from Customer Support Dept
We teamed up to get things done. We showed appreciation and respect for each other.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
To stop the gossip, and have WAY better work ethic
Review from Customer Support Dept
Their work ethic and their customer service.. Guest and other employees would agree, not many since most are getting paid to sit at the desk.
Review from Customer Support Dept
How they talk to a person ...im not there child
Review from Customer Support Dept
Treating each other equal and getting to know each other
Review from Customer Support Dept
I think they should be more organized.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Feels like a home away from home. Comfortable and friendly.
Review from Customer Support Dept
knowing long term guest, and meeting new ones. Without the long term guest, I would have quite a long time ago.
Review from Customer Support Dept
The lunch is great. The rooms are ok
Review from Customer Support Dept
Making the guests feel like family during thier stay. Interaction with foreign guests was always interesting.
Review from Customer Support Dept
We aim to please, we work as a team.
Review from Customer Support Dept
What needs to change to make the company culture better?
New management to hite all new staff
Review from Customer Support Dept
New supervisor and new manager
Review from Customer Support Dept
I think the company need new leadership.
Review from Customer Support Dept
What did you like most about the interview process?
Quick and to the point, hire on the spot.
Review from Customer Support Dept
The questions were easy. I ace the interview
Review from Customer Support Dept
The interview was easy and fast.
Review from Customer Support Dept
I felt it was a fairly interactive interview. I was able to ask questions as well.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Extended Stay America yet.
Be the first to contribute a review.
What makes you most happy at work?
Very Friendly and comfortable environment.
Review from Customer Support Dept
I love the guest at the company.
Review from Customer Support Dept
Being able to finish what I start. Talking to co-workers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management addressing employees that don't work or engage with customers, disciplining for inappropriate behavior. Not awarding bad behavior, or giving hours and vaca days to employees with parents higher up.
Review from Customer Support Dept
No not at all. I don't think so
Review from Customer Support Dept
Everything about this job, from the people to the environment is very bad
Review from Customer Support Dept
What do you like best about your company?
Customer service is put first.
Review from Customer Support Dept
What would you most like to see improved at your company?
Corporate supporting employees more often.
Review from Customer Support Dept