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FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

FCR Company Culture

FCR Culture

This score is derived from employee ratings & reviews

3.8/5

FCR's Overall Culture is rated B

Top Rated Culture Dimensions

Manager

Leadership

Retention

Team

B-

Environment

C+

FCR CEO

Bottom 45%Bottom 45% of Similar Size Companies on Comparably

Matt Trebb

66 /100

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Gender Score How positively women rate their overall experience at FCR

N/A

Diversity Score How positively minorities rate their overall experience at FCR

N/A

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 45%Bottom 45% of Similar Size Companies on Comparably

-17

eNPS Score

33%	Promoters
17%	Passives
50%	Detractors

Mission, Vision, & Values

Innovative support for innovative companies!

Learn More

FCR Culture At a Glance

Overall, the 13 FCR employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at FCR are not very pleased with their total compensation at FCR, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at FCR are generally satisfied with their team. 13 Participants grade the quality of their coworkers a B-. Less than half believe the meetings at FCR are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at FCR believe the environment at FCR is positive. Most Participants believe the pace of work at FCR is extremely fast. About 63% of the employees at FCR work 8 hours or less.

Overall, the employees at FCR are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

FCR has 3000 employees. 13 employees at FCR have reviewed FCR across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago. Overall, the 13 FCR employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.Employees at FCR are not very pleased with their total compensation at FCR, which includes a combination of pay, stock and equity, and benefits. Overall, employees at FCR are generally satisfied with their team. 13 Participants grade the quality of their coworkers a B-. Less than half believe the meetings at FCR are effective, and the majority look forward to interacting with their coworkers.The majority of employees at FCR believe the environment at FCR is positive. Most Participants believe the pace of work at FCR is extremely fast. About 63% of the employees at FCR work 8 hours or less.Overall, the employees at FCR are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.