FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR Mission, Vision & Values
FCR Mission Statement
Innovative support for innovative companies!
FCR Vision Statement
No one has added FCR's vision statement yet.
FCR Values
- Fairness - At FCR, we must create a workplace environment that fosters fairness, respect, and opportunity for personal and professional growth.
- Integrity - From the top of our leadership to the front-line colleague, we will always conduct business with honesty and integrity.
- Respect - Our clients, our colleagues, and our vendors will always be treated with the utmost respect.
- Success - Our colleagues are the key to our success and the foundation of our company.
- Transparency - We believe in being completely open, honest, and fully transparent in all of our actions with our clients, colleagues, and community.
- Collaboration - We are passionate about collaborating with our clients to deliver best-in-class and cutting-edge solutions.
- Accountability - We will communicate in an honest, straightforward manner, and will always be accountable for our actions.
- Leadership - We will strive to be a leader in the outsourcing field.
- Loyalty We will build loyalty across all levels by conducting business in the spirit of partnership.
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