FCR Employee Reviews | Comparably
FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
EMPLOYEE
PARTICIPANTS
13
TOTAL
RATINGS
183
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FCR Employee Reviews

Out of 15 FCR employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping FCR improve their work culture.

What do you like best about the leadership team?

Leadership Reviews

We have a fantastic leadership team on my program! I don't think I would be so happy to come into work everyday if we didn't have the leadership we have.

What does the leadership team need to get better at?

Leadership Reviews

Leadership in thisnplace is like a highschool popularity contest. And they bully the ground level reps. You cant talk to HR because they are besties with leadership and all hangout outside of the office. They dont follow any of the security or moral codes they enforce.

What is the best part about your compensation package?

Compensation Reviews

The benefits are great, medical dental and vision

Even though we are paid by the hour we have great benefits and extra opportunities to invest in the company. They take care of you. It's more than a call center , it's a community!

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There aren't any Compensation reviews of FCR yet.
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What are some of the best things about your team?

Team Reviews

The reps and the product is the only good thing about this place

I believe I work for the best clients that meet our companies foundation. Not does the client listen but as well takes action to make sure our needs are met.

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of FCR yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

The friendships are the most positive thing leadership makes it hard

FCR has a great atmosphere and has a open door policy. They are very open to all kinds of life and embraces it. There is no strict dress.code and if you have tattoos, piercings and colored hair you will fit right in!

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of FCR yet.
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What did you like most about the interview process?

Interviews Reviews

It was easy, fast, efficient

They were human, no formal seating, just real questions. There is a couple of assments before the interview but even then if you have a great personality they will work with you!

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of FCR yet.
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What makes you most happy at work?

Outlook Reviews

I have a fantastic second home with this company. People are always friendly and you can easily take to higher ups as they treat you like a number but a person. We are all in it to make the company great and will treat you like a equal. There is only one word like to use and it's colleague.

What's going wrong and how can it be improved?

Outlook Reviews

Leadership currently in place are wrong, it needs a full overhaul from outside people who dont have the highschool like biasism influencing the job

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of FCR yet.
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What would you most like to see improved at your company?

Outlook Reviews

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